Contact Wheels Private Rentals Support

I was excited to try this company just like many others. Unfortunately there’s not enough reviews when it comes to the customer service of this company. First off the battery on their bikes is terrible. The battery will last you about 1 hour if you’re lucky. They then want to charge you a fee to replace the bike for another one which is just as bad as the first one. My bike was unfortunately stolen and well this company doesn’t even have a phone number you can reach only email.... so be ready to get an answer after three days or more. I waited on the cops that night and they basically told me that I needed to get the value of the bike from the company in order for me to be able to make a police report. The company after responding 5 days later completely dismissed that. They instead sent me the location of where the bike was at and told me to go retrieve it. They wanted me to put my life at risk to get this rental back. The location was at a projects.... what was I suppose to do? Knock on every apartment till I found the bike? The company as a whole are callous towards their customers. I don’t want anyone else going through the experience I went through which is why I’m speaking up. Thank you for reading.

Contact: “Better Business Bureau Scam Tracker” Update: Customer service “Felicia” responds 2 days after I called for support while the bike was frozen and miles away! Great job of following up while customers are in need of help! WARNING - This is a Scam operation with a Fake customer service rep! DO NOT BE LEFT STRANDED — - - - - - - - - At first it was working but then all of a sudden it locked up and I couldn’t move it and I was dragging it until I could finally connect to their extremely rude “Answering service” who was so nasty and yelled at me saying there is “NO LOCATION FOR HONOLULU” yet I am using it in Honolulu and regret it. While I’m on the line with this rude person, I am being charged and they charged me multiple times then credited it then multiple times and credited it. But never responded or refunded the time that they scammed me while the bike was locked up and frozen inexplicably. Do Not Use because you could be miles away from where they will force you to park and you’ll have to drag it back while being charged! Pure scam

I rented one of these things on a monthly basis and what they gave me was a piece of crap that had 2100 miles on it and has been beat to death…prior to my taking possession of this heap it had obviously been crashed, the brakes don’t work well…looks like it has been run over…the battery won’t hold a charge the wheels don't hold air…I’ve called customer service every single day since I took possession I have heard back from them that once I have written a review on their end of ride check out list and it has not been good at all not once… I’ve heard nothing back absolutely nothing…This has been a colossal waste of time and money it has been so frustrating that I wish that I could just throw the thing in the garbage but that can’t happen… What can happen is me going to the pick up location tomorrow and politely asking for a new on they can forget my renewing any contract whatsoever and that I will review them every single chance I get…oh and a report to the BBB…stay away from this company, it is awful…