RVshare Reviews

The RV Share app suffers from poor communication and customer service. Despite attempting to book a trip on three separate occasions, my experience was marred by a complete lack of communication from the company. Each time, my trip was abruptly canceled without any notification via text or call, leading to frustration and confusion.

To make matters worse, RV Share charged and refunded my card each time my trip was canceled, causing additional inconvenience and hassle. The lack of communication and the multiple charges and refunds were unacceptable and left a lot to be desired in terms of customer service.

Ultimately, the only way I was able to resolve my booking issues was by obtaining the owner's cell phone number through a brief release from RVshare . This experience has left me with a negative impression of RV Share, and I would not recommend this company to anyone looking for a reliable and communicative service.

Overall, the RV Share has proven to be a disappointing experience that falls short of expectations. The complete lack of communication and the inconvenience caused by multiple charges and refunds is unacceptable. I will be deleting my account with this company and seeking a more reliable option for my future travel needs.

The owner contacted us the day before our reservation and stated the camper we reserved was having water issues. They stated we could have a different unit, but it was heavier. Our tow vehicle could not handle the weight of the alternate camper. I asked the owner how we proceed and they that they would cancel the reservation and we would receive a full refund. I messaged daily to see when the reservation would be canceled and the owner did not respond for days. I reached out to Rv share directly and was told the owner had to initiate the cancellation and I needed to keep trying to communicate with the owner. I continued to message the owner and received a response that they had reached out to RV share and cancelled the reservation. When I still hadn’t received any sort of confirmation I called RV Share again and was told the owner had not requested a cancellation and I was to continue to communicate to the owner and wait for them to cancel. In the meantime, someone has over $1100 of mine and I have nothing to show for it!! I’m supposed to receive a call from a manager today, but I’m not holding my breath. Terrible customer service and protection for the renter!

Rv share has changed insurance companies for their rentals this year. Nothing but problems . The insurance is not an option. I have had two renters whose insurance info they submitted was somehow deleted without their knowledge, then rv share canceled the reservation without consulting them or me first. One of the renters just didn't want to bother with the resubmission and canceled. The other renter who has rented from us three other times was made to feel inept by the customer service agent. This is not acceptable. The customer service dept is outsourced to a different country and the agents do not speak english well, and they talk very fast. I will be deleting my listing as soon as my current renters are finished. I highly recommend rv share considers these issues. I would not recommend using rv share to anyone given these issues.

I have rented RVs for several years and the last two have been nightmares. Last year the Rv owner canceled our reservation (that I made 3 months in advance) 2 days before our scheduled trip. I had no recourse and there were no actions taken against the renter. They are happy to take your money but you have no security. Thankfully I found one from a local who I paid directly for theirs. This year they are making the descriptions for pick up and delivery options in a way that are not clear. So I book it to find out my camp ground is not approved by the Rv owner or that they don’t allow pick up. The customer service has no authority or recourse to help narrow it down. I now use GoodSam and have found the process much easier. Their descriptions are more honest in set up so I can see the information before booking.

RV Share has not returned my $500 deposit. I returned my RV nearly 2 months ago and have called their customer service 3 times.

Initially we had a $20 claim against the deposit for a propane cover that blew off while driving. I was told that cost would come out of the deposit - no problem. The owner cancelled the claim, however, for such minimal damage. After I didn’t get the deposit back I called customer service. RV Share customer service claimed they had no record of the damage claim being cancelled. However,but they hadn’t charged me $20 for the damage nor returned the deposit.

After the RV owner’s second call to RV Share service on our behalf to cancel the claim and return our deposit, RV Share told him it’d be returned in 5-7 days. That was 3 weeks ago. I called customer service twice since then and am repeatedly told, “The claim has been cancelled, and they’re working on returning the deposit.” Come Monday, if it’s not in my account I’m filing a claim with the BBB. I will never do business with this company again.

Oh, yeah - and RVshare didn’t work until a recent update. I could not use it to communicate with the owner nor access our reservation details with it. Fortunately, the web site worked.

I am an RV owner who has been through a very bad experience through RV share. My RV was rented for 6 weeks. A week into the reservation a warranty covered emissions valve caused the RV to break down and need repair. The RV was in Nebraska and we are in California. RV share’s insurance covers towing for maintenance issues, phew!, but only up to 200 miles. Their quote for getting it back to California was $20k. Our other option is to leave the RV in Omaha until the part is available..for 6-12mos. Not only do we not have options for getting our RV back, we are also expected to reimburse the renters for the time they weren’t able to use the RV. RV share actually encouraged us not to refund the renters, as we weren’t required to do so. We couldn’t do that to them, as they had to rent another RV to complete their trip. Stuck RV, broke, and RV share unwilling to help. Please use Outdoorsy or another service. RV share take 25% of every booking and they provide no support. Very sad and very disappointed with you, RV Share!

Beware of this website and the fine print when you do rent. Unless you fill out a departure form that we weren’t aware of, you won’t get a refund for literally anything. We had our trailer show up with the gray water tank full, wasn’t cleaned, almost all amnesties were broken. The owner had his friend drop it off who never did a walk through with us and told us everything was fine. We trusted that because I didn’t think this would ever happen, but boy did we learn our lesson. I let the owner know as soon as the trailer was dropped off to us and we did actually do a thorough walk through ourselves. I documented literally everything, with time stamps and took videos. Then after the owner took some accountability, he turned around and tried to blame us and told us we were scamming him. How RVshare handles business and treats renters is disgraceful. Please do your self a favor and look into different apps to rent from!!!

I’m so sad! I Tealty wanted to use the site. I have a vacation next week that I’ve been trying to plan an RV for and the last two times I’ve booked, the people have canceled saying that their RVs are under repair. Why the heck would they have it listed to rent if it’s under Repair. I’m not happy at all with the site, they need to vet their people better!!!! They need to make the rental process easier. You have to contact the buyer and they have 24 hours to get back to you. The problem is you can’t contact other people until they deny you!! you should be able to contact as many people as you want and then the first one to get back to you should be the one. Instead you have to wait 24 hours for each person and these people are not contacting me back till the 24th hour. Will never use the site again they have it all wrong. Terrible

Unfortunately I had a frustrating experience. This is not a great time of year to rent a trailer, feels like a bot site. I would request a trailer for rent, they’d take a credit card and then cancel or not respond at all. Overall pretty big waste of time. Right when you think you finally have a trailer scheduled, go through their identification process, you find out you were cancelled and have to do it all over again. Really dumb way to spend your time. Went to the higher priced competitor site (probably owned by the same company) and reserve a trailer first try without any gimmicky verification process. I could go into full detail, however read too many of those and how they sound. I should really let my Karen loose and dance like no one’s watching. But hey, might work for you just fine. Good luck and eff #RVnoshare- lol…. Last turning into your parents statement: sad I was forced to give any star rating.

RVshare is quick and easy to navigate, but there are a couple details that got overlooked in this early version that the developer should update to make RVshare better. 1) In the messages, the field where you type your response should be set to use the text that automatically begins sentences with a capital letter. Right now, it’s all lowercase. 2) In that same messages field, it should be set such that the response your typing grows the window vertically as you add text that goes beyond one line. Right now, it’s just one line of text, so if you write a long response and want to proofread it, you have to scroll sideways through the whole message to see/read what you wrote.

In the process of potentially renting a camper. The good: It provides a platform for connecting to RV renters that has a good response rate. Seem to take an honest stand on the way they treat reviews. The bad: Info is lacking on what is supplied on rentals in area. Many states require anti-sway and brakes (not useable with 7-pin to 4 flat adaptors) this info should be mandatory for owners to specify. Ask for tow vehicle information but apparently don’t supply that to owners which just wastes everyone’s time. No way to remove or organize responses. No way to enter requirements or desires that could be reviewed by potential owners to screen notifications. “Worry free guarantee “ should include any campsite deposit losses during the rental agreement period due to wrongful denial of RV, breakdown and repair delays, and inability of company to find a suitable replacement vehicle within a time frame that would allow you to get to the reserved campground. If and when I rent will revise.

One of my biggest complaints about renting our RV on this app was the lack of a decent smartphone app to help manage bookings (unlike a certain competitor of theirs).

The renter view (searching filtering and such), along with the inbox and reservation detail view are great, someone took some time to make sure they would look and function well on a phone. The calendar view, and the view showing your list of reservations is very obviously just mirroring the same pages from their website, and it’s really clunky on a phone. I would love to be able to manage the calendar in a more phone friendly way (similar controls and scrolling to the base calendar app that comes with your phone).

Very happy that I can do most of what I need without sitting down at a computer though, and I’m sure they will continue to improve RVshare as time goes on.

RVshare is clunky and some requirements in my opinion are unnecessary. For example having to load pictures of your drivers license front and back as well as 3 selfie pictures to rent a trailer that you aren’t physically going to be driving doesn’t make sense to me. It’s no different than renting a hotel room at that point. Plus RVshare doesn’t like to accept the selfies from certain phones and you have to call in anyhow and email them to someone in India or wherever the call center is from. Not real comfortable. Then whoever I sent the pictures to never updated the file so a week later our reservation was cancelled because identification verification wasn’t received. I then had to go through the process over again. Very inconvenient.

Great features but a couple bugs. I used my Apple ID to create an account and it uses an Apple ID relay for my email. RVshare isn’t compatible with this an it wouldn’t process
my reservation. Customer service couldn’t figure it out so I asked them to change my email to my personal email and it worked. There was also a bug adding my DL picture and my picture. It kept creating an error, I reinstalled RVshare and it accepted the pictures and I submitted. Then weeks later they refunded my credit card and that’s the only way I knew my reservation was cancelled. I thought we were all set. They claimed they never received my pictures for insurance verification and cancelled me. But no call or email notice. Not even a notice in RVshare .

Love the premise of this site, VRBO for campers. Easy to search by locations and other important filters. Only complaints: had issues with the ID online verification process which required me to teach out to customer support to complete my reservation. Then I missed the emails (they went to spam) indicating I had to complete the next step so it auto-canceled on me, so I had to rebook it. Would be nice to get text alerts too too avoid the spam issue. Next, I keep getting alerts to review the initial walk -thru documentation the day before we were going on our trip, the notification even said that I had until end of day to complete it, and this was the day before we even got the camper, so that had me worried that my reservation would auto-cancel again, luckily it didn’t. I didn’t want to sign off on the doc before even seeing the camper. And lastly, it was a pain to figure out how to leave a review as there wasn’t an option to leave a review, even though our trip showed “completed”, but on another page it said the owner needed to complete inspection form? Had to reach out to customer service again to just be able to leave a review, which shouldn’t be the case. I still love the concept though, just a little annoyed at the glitches.

I like this apps ease of use. However, there are still some features that could be improved.

I wish we could rate the campers after their trip. To give us owners a better idea of what we’re getting into. If they don’t clean up after themselves or don’t respect our property, we should be able to make that public to hold each user accountable. Knowing they’re being rated should make them care about returning it in good condition.

It also frustrates me that the “Create Quote” button doesn’t work when I have someone inquiring about using the camper. Once they give me all the details, I’d like to be able to write up a quote for not only them, but myself. Unfortunately I have to leave the ball in their court to send a booking request before being able to edit the quote & get an idea if I want to entertain. This costs me time & potential customers to not be able to shoot them a quote first, & to have to edit it every time to add proper delivery/gas charges. When I edit it & counter offer, the customer almost always doesn’t realize their booking isn’t finalized yet & the request expires. A lost opportunity.

Lastly, one of the reasons the camper might not realize I’ve counter offered is because RVshare does not notify you when you get a message. I’ve selected for it to notify me, but it still doesn’t. I have to open it several times a day to see if I’ve had any new requests or messages. This plays a huge role in my response time to customers.

We rented from an AWESOME husband Donna and wife Bettye team!!! I will do it again in a heartbeat!!! The camper was immaculate, and when Ms. Bettye says “she has everything any one would need” it’s the absolute truth, she literally had EVERYTHING you could want or need during your trip. All we had to do was “show up with our selves and our clothing” she left no stone unturned. It was very clean, they even had covers for the picnic tables, which I had never seen before!!!! They are both very pleasant and very friendly, very understanding, very communicative! Ms. Bettye even went out of her way to meet me because I accidentally took their cooler! We WILL be renting from them again!!! Thx for EVERYTHING!! They made the process very easy!

This RV had everything we needed and more. The use of space was well thought out. There are closed bins underneath the beds for storage. There are spices, coffee maker, and the microwave/convection oven was great and easy to use. The bathroom/shower was a great comfortable size. The bonus was the very hot water in the shower.

Just as great as the RV was the communication with the owners and their knowledge of all things camping (not just RVs). When I booked, I explained that I was new to RVing and wanted to learn as much as I could. When the RV was delivered, they explained, in great detail the whys and hows of RVing, which I greatly appreciated. By the end I felt very comfortable and looked forward to RVing more.

Thank you both so much for making this process easy, enjoyable and even educational. This was an incredible vacation!!!!

However, the last two conversations I’ve had with the fabulous Asian men who answer my questions,
they ask very awkward questions like how is my week-end going or am I enjoying my week-end, at the end of the call! This is or should be as embarrassing for them as it is for me, and I’m a talker! I often chit chat with the people I’m interacting with, but this “forced” friendliness should NOT be initiated by the Cust Svc Rep!!! Especially at the end of the call when all are ready to hang up and move and move on! If RV Share insists that they do this (or perhaps it is their call center???) they should do this chit chat at the beginning of the call while they are pulling account up! It makes no sense at the end! It actually makes no sense at all, frankly! We’re all too busy these days! 🤣

Dallas and his wife were amazing. They explained everything about RV to us. They were on time for both drop off and pick up. They were available to reach anytime if we had questions, I’d recommend them to anyone! They left us a little gift basket which was so appreciated. Their RV is equipped with everything you need for camping. The full size fridge was awesome. Honestly the only thing we needed to bring for the whole week was our cloths and food. I would give them 10 stars if it was an option.