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I am a daily online banking app user. Or I was. Every time I try to open the app I get the no online connection message - and I AM connected. All my other apps work fine. When I contacted the help line, I was told to delete the app snd reinstall, which solved the problem. But the next time I went to use the app, I got the same connection error page. Wash rinse repeat. And it works until it’s closed and I need to reopen it again. Today I had to call to find how to deposit a check, because the “help” just have me an answer that was telling me to choose it from the tiles — obviously the help data has not been changed to match the new app. And when I called in and found out where it is now, guess what?? I had to delete the app and reinstall it AGAIN. This is not fun and nothing at all like what I have been used to in my years with TCU. Going to be a real pain for people like us who are 60 miles fyom the nearest

Worst banking app I have ever had the misfortune of using. Refuses to connect anytime I am connected to any WiFi, whether it be home, work or restaurant WiFi. Once I am finally able to log in half my accounts don’t even show up. 29 times in a row of logging in I have had to “remember” my phone. Still have to sit there and wait every time to get a text message to verify. Never had problems with the old TCU app. Worst decision the credit union has done. Will be emptying my accounts and going somewhere else. 25 years of banking with one credit union down the drain.

Waiting to see if my review from this morning gets posted…meanwhile, STILL can’t get on…🤬 And to any of you looking thru these reviews, it is painfully obvious to even the most non tech savvy users, that any 4 & 5 star reviews were generated by the developer or employees… Just scroll thru and count the 1’s, and then multiply that to the nth power (for those who don’t know how to submit reviews)- That should give you a true picture of the frustration and and anger this site (and switch) is causing 🤨