TC-Connect app not working? crashes or has problems?

TC-Connect Status

Last Updated on 2024-08-28 by ThetaCore

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Common TC-Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TC-Connect app on iOS and Android devices. Solve all TC-Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TC-Connect iPhone Issues and Solutions

TC-Connect iOS app crashes, not working, errors
TC-Connect iOS app network issues
TC-Connect on iOS has black/white screen

TC-Connect Android App Issues and Solutions

TC-Connect has errors/crashing/not working
TC-Connect server network connectivity issues
TC-Connect has black screen

TC-Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TC-Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TC-Connect app crashes or not working on Iphone (iOS):

Close and restart the TC-Connect app on iPhone
Update TC-Connect app to the Latest Version for iOS
Uninstall and reinstall TC-Connect iPhone app
Update your iPhone to the latest iOS version

Fix TC-Connect on iPhone unable to connect to server/internet connection issues::

To resolve TC-Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TC-Connect black/white screen (blank screen) on iPhone:

Follow the TC-Connect iOS app troubleshooting guide Here →

TC-Connect Android App Issues and Solutions

Fix TC-Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TC-Connect app issues:

Force Stop the TC-Connect App
1. On android, goto "Settings" » click TC-Connect app. » click "Force Stop".

Update TC-Connect to the latest version on PlayStore

Clear TC-Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TC-Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TC-Connect.

Fix TC-Connect unable to contact server/ TC-Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TC-Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TC-Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TC-Connect on android.

Solve TC-Connect black/white screens issue on Android:

Follow the TC-Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ThetaCore, developers of TC-Connect.

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