Cryptomator app not working? crashes or has problems?

Cryptomator Status

Published by Skymatic GmbH on 2024-04-19

With Cryptomator, the key to your data is in your hands. Cryptomator encrypts
your data quickly and easily.

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Common dislikes about Cryptomator app

- No automatic lock feature for the secure folder

- Lack of progress bar for uploads can be a deal breaker

- App may keep a Files app window open with cached vault files even after quitting Cryptomator2

- Some users may experience issues with opening Cryptomator2 on certain devices

Have a Problem with Cryptomator? Report Issue

Common Cryptomator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cryptomator app on iOS and Android devices. Solve all Cryptomator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cryptomator iPhone Issues and Solutions

Cryptomator iOS app crashes, not working, errors
Cryptomator iOS app network issues
Cryptomator on iOS has black/white screen

Cryptomator Android App Issues and Solutions

Cryptomator has errors/crashing/not working
Cryptomator server network connectivity issues
Cryptomator has black screen

Cryptomator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cryptomator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cryptomator app crashes or not working on Iphone (iOS):

Close and restart the Cryptomator app on iPhone
Update Cryptomator app to the Latest Version for iOS
Uninstall and reinstall Cryptomator iPhone app
Update your iPhone to the latest iOS version

Fix Cryptomator on iPhone unable to connect to server/internet connection issues::

To resolve Cryptomator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cryptomator black/white screen (blank screen) on iPhone:

Follow the Cryptomator iOS app troubleshooting guide Here →

Cryptomator Android App Issues and Solutions

Fix Cryptomator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cryptomator app issues:

Force Stop the Cryptomator App
1. On android, goto "Settings" » click Cryptomator app. » click "Force Stop".

Update Cryptomator to the latest version on PlayStore

Clear Cryptomator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cryptomator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cryptomator.

Fix Cryptomator unable to contact server/ Cryptomator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cryptomator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cryptomator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cryptomator on android.

Solve Cryptomator black/white screens issue on Android:

Follow the Cryptomator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Skymatic GmbH, developers of Cryptomator.

100% Contact Match

Developer: Skymatic GmbH

E-Mail: [email protected]

Website: Visit Cryptomator Website

About this app

You don't have to trust this app blindly, because it is open source software. this app received the CeBIT Innovation Award 2016 for Usable Security and Privacy. It allows you to protect your cloud data by yourself and independently. this app is compatible with the most commonly used cloud storages and available for all major operating systems. Afterwards you upload them protected to your favorite cloud service. this app is a simple tool for digital self-defense. We're proud to provide security and privacy for hundreds of thousands of this app users. With this app, the key to your data is in your hands. this app encrypts your data quickly and easily. Join the this app Community and participate in the conversations with other this app users: app.