Contact FlyFin Support

by Oriar

I wanted to love this app but it seemed too good to be true . I downloaded this app at the end of February and was able to upload my banking info . One of my banks did not sync its transactions well , after reaching out to flyfin they did tell me I could submit a csv file and they would upload it on their end , it took about a good week to get that done . Fast forward to having all of my documents submitted for tax filing on 3/4, I’ve yet to receive a response from anyone as to how long the process will take. It’s going to be about a month now since I’ve submitted documents .the last time I emailed them was 3/22 and I’ve yet to receive a reply to the one pending question I’ve asked over and over and over …. “how long does the tax filing process take ?” . I feel I am a fairly patient person , I understand it is tax season , but at least answer my question and give me a time frame . At this point I am thinking they have all my personal information and I’m an idiot for trusting them😭. Poor customer service , there is no phone number to speak to anyone , just a form to submit or an email to send . Would I recommend this app? As of today not for any tax filing purposes . So beyond upset with this company 😞.

by Caitybeccabee

Downloading this app was one of the worst decisions I have ever made. Signed up for an account with my email. Used the app for five minutes, wasn’t impressed and deleted. However, immediately after signing up for an account, my inbox has been inundated with spam. I had to change the settings for my email to turn the spam filter on high and it still doesn’t catch everything. I get about 4-5 emails that come through a day that are spam. I just went and looked at my spam folder. Yesterday alone 14 of them were sent to spam. I know it’s from the same sender because all of them have leet speak text and use letters with accents rather than the correct text. Perhaps a trick to bypass spam filters, I don’t know. DO NOT DOWNLOAD.

by MDonovan287

I really want to like FlyFin. Overall the idea and execution have been excellent.

I subscribed back in January. I felt 1 week wasn’t that long of a trial. But I had high hopes.

Now I feel like a paid for a beta version. The date format isn’t adjustable - the in app selector is dd/mm/yyyy which takes some getting used to. And for some reason lots of my expenses auto fill the date for the wrong date. Lots of places in the app don’t use iOS spell check and I have to proofread a lot more - this isn’t what I need from an app that’s supposed to save me time. Some of my accounts don’t sync - but that’s not necessarily on FlyFin.

I have run into problems though with the account syncing - a credit card that I use daily stopped syncing a month ago. I’ve reached out to support and I haven’t gotten any response. This isn’t the first time - most of my emails to FlyFin directly go unanswered. When I reach out via the CPA feature, I always hear back.

I’ll update my review if things get better.
But right now I’m really hoping my tax return in April is worth the $190 I paid. Tax prep is going to have to be beyond amazing to make up for all the little issues I’ve had. Right now FlyFin is just barely better than my other accounting solutions.