Contact Modivcare Support

by JediBaggins

I’ve been denied rides twice and told by the excellent customer service reps that it was because I failed to provide 72 hrs notice prior to my appointments.. but how’s that possible when I requested the first time a full WEEK ahead of my appointments.. but, apparently, the third day before my appointments was Ramadan.. now, I’m all for inclusion, across the board, but, as a Caucasian male in Oklahoma, that seemed pretty ridiculous.. the second occasion was also because of 72 hrs notice, but last night, when I tried to access the app to schedule rides, I just got a message saying the app was undergoing updates, and to try back in a certain time; which was MIDNIGHT, and would’ve definitely put me under the 72 hour time notice.. I just can’t win with this app. I find myself extremely unfortunate that I was given the info to SoonerRide JUST as it was switching over to this craptastic app of Lyft brought To You By Medicaid.. but that’s life, recently, and I’m working on accepting these types of things.. my sincere condolences if you’re left with this app as your only form of transport to your appointments.. I genuinely hope you have something else available. HaPpY RaMaDaN!

by Michelle Dif

Even after my health care provider issued a grievance against multiple cab companies and reassigned me to the only one I can use due to mental illness which is ALTERNATIVE SOLUTIONS TRANSPORTATION and ALTERNATIVE SOLUTIONS TRANSPORTATION ALSO HAS SAID MANY TIMES THEY CAN AND WILL ACCOMMODATE ALL TRIPS SIX DAYS A WEEEK FOR ME ….. yet now you are trying to assign TAXI servers and I already checked and as I said ALTERNATIVE SOLUTIONS TRANSPORTATION CAN AND WILL ACCOMMODATE MY TRIPS YOU KEEP BEING DIFFICULT FOR NO REASON OTHER THAN TO MESS WITH ME I AM GETTING WORSE MENTALLY DUE TO THIS I AM REGRESSING TO OLD HABITS AND SINCE I STATED IN MY HOME ALMOST AN ENTIRE YEAR DUE TO MY MENTAL HEALTH I KNOW HOW FAR I CAN REGRESS TO SO please I am begging you from one human being to another please just accommodate me and my choice and the decision of ALTERNATIVE SOLUTIONS TRANSPORTATION stating they can and will accommodate all my rides due to my mental health again please please just assign them to any and all my trips and if I have any issues I will let you know

by Fox The App Please

Many times I have used your app to facilitate trips but always run into issues with the second leg because it asks for arrival time which is vague and irrational. It should ask for what time of pickup is required to leave the facility to eliminate chaos and clients abandoned due to incorrect information calculated by the app. Several times drivers have arrived during my appointment and leave because I had only been into my appointment for 15 minutes and the driver leaves. Also the app is not listing the facility that is inputed. Just simply have the next leg ask what time a cliente needs to be picked up from the facility not the arrival time to their home.