Contact Modivcare Support

I despise this app as much as trying to call and schedule a ride. It takes so long to get a ride approved and then even after they I get text messages about changes that would make me late and show as a one way ride instead of a round trip. I had a confirmed round trip recently an hour away from my house and nobody showed up to pick me up. I sat in my walker in a lobby for over and hour waiting for them to figure out how to get me home. The “feedback” link is useless. Every time you fill it out it can NEVER be sent. Get rid of it or make the link work. The gps to locate your driver I thought was great until I realized it’s very inaccurate. Unfortunately this company has the monopoly in my area for being the one and only company for medical rides.

Tried creating an account on the app, blank screen after filled info. Okay, whatever, I’ll make an account on the site. So I made an account on the site. Tried to schedule a ride on the site, but upon trying to make the reservation I was met with unclickable “next” buttons. Okay, I’ll try making the reservation on the app. App doesn’t let me login, used the exact same email and password but met with “do you need to reset your password?” Okay, so I reset my password. Yet again met with the same reset password error on the app but can login on the site but still be unable to schedule a ride.

This app needs a lot of improvement. We used to be a member of another health plan which used a different transportation app which was much better. Whenever I try to book a ride with this app, it only gets denied and I have to make a call waiting for so long to be able to talk with a live agent and finally book a trip. Also, no reason for the denial is provided. With the same information I provide for live agents, they can book a ride, but I just can’t through the app. This app is really useless.