Contact Xplor Triib Support
Company Name: Software Minder Limited
About: Meet the Xplor Triib management platform with all the tools to make life easier,
discover new revenue streams, & build unique fitness experiences from
anywhere.
The fitness software experience that's fun, flexible, and 100% yours.
Xplor Triib Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Software Minder Limited
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Xplor Triib Website
Privacy Policy: https://studio.xplortechnologies.com/privacy
Developer: Software Minder
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4 Most reported problems 😔💔
For 5-6 days now we haven't received any of our membership payments due to some error that we are receiving during the processing of the payment. The error message we are receiving is Decoding failed: Syntax error. WTH is this?! Why is this happening now? We have been using Xplor Triib for almost a year now with zero issues. This is hitting our bank account hard! This is causing our payments to our venders, lenders, employees to be rejected or late. Why can't we talk to an actual person on the phone? Why is only chat the way to communicate? Why would it take 5-7 days, as we are being told, to fix this problem? Should I be looking for a new company to do my business with?! I'm beginning to think so. If this isn't resolved by tomorrow, I'm out from Xplor Triib. I will start researching other platforms!
Hate this!
by Ard11515
We were required to update this app because Triib made our gym switch-it’s awful. We went from a very simple app to RSVP for classes, see who was attending classes, see the workout, track out workouts and PRs. This new app is so slow and glitchy! I cannot see who was in past classes to see if my friends have already gone to class or not, I cannot see who is in a future class without signing up for that class-and that’s huge task to get to that point! Too many steps to “book” a class. Should be one button. If the time is 4pm it should take you to the 4pm or 5pm class (the upcoming class) not start you back at the beginning of the day to scroll through then possibly flip to the next day and have to start all over again because there’s no way to tell by the design which day is which. A simple white background could be “today” and a gray background could mean “not today”. The other annoying thing about the app is the active part of the app in the schedule section is only the bottom half when your scrolling for classes. The rest is taken up by wasted space of breadcrumbs. So stupid! I’m so annoyed I’m paying for this through my gym. Don’t worry they know about it but if it was up to me I would cancel this app.
Do NOT WASTE YOUR TIME OR MONEY!!!!!!!
by AnInspiredListener
The worse experience I’ve had thus far with any fitness company software I could imagine. They continually double charge customers with no explanation why, don’t take payments on time even if it’s scheduled with no explanation why, have so many bugs you wonder if they’re ever doing anything to improve the experience let alone listen to customer (businesses) complaints.
They continually make my business look bad by not communicating what issues they may currently have (bugs, glitches, etc.) so we can better serve our customers. Yet they manage to take my monthly payment EARLY with no explanation. This system is the worse on the market. I tried to stick it out and support a small business.. especially being a small business owner but this has gotten out of hand!
Do not switch to this group
by Laramy Gregory
Triib was amazing. We always received a friendly voice when we would call as issues arose with Triib. Since the switch, we have had multiple issues that go unanswered. We have 4 open help tickets, the back office shows we have ZERO gym members. Several members have been charged twice and we have had to comp 10 drop ins because we could not allow them to purchase the drop in from the new system. This company is an absolute mess and an example of what happens when a VC firm buys a good operation but has no idea how to run it. Furthermore, they believe they can maintain current levels of profit and expand their margins by outsourcing all of the support. Seek another company for your admin and financial support/reporting.
Have a Problem with Xplor Triib? Report Issue
Why should I report an Issue with Xplor Triib?
- Pulling issues faced by users like you is a good way to draw attention of Xplor Triib to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Xplor Triib customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Xplor Triib.
