Contact Diamond Art Club Support

by MrsP1126

DAC is a company that is 100% not transparent. They have a Facebook page which they censor with an iron fist. If a customer dares to question a product or leave a bad review the people running their page will immediately remove you and block you. When asked for reasons for their decision they do not respond. This has happened to many, many people and it is now apparent that they have a lot to hide. If you check them out under the better business bureau you will find that this type of complaint is very common. It is a shame because their product used to be quite good but product is not the only aspect of customer experience. Censorship is never ok and if a company doesn’t agree with a customer there are ways to perhaps approach the situation. Diamond Art Club got too big for their own heads and it is clear that they do not how to treat their customers well. Buyer beware. I recommend Dreamer Designs because their customer service experience is much more transparent.

by EAWINPA

Go online and read their reviews on trust pilot, BBB, complaints board, etc. This company has great products sure, but I think there’s plenty of people who find a company’s ethics and their treatment of customers more important than the quality of what they’re selling. Their customer service reps are literally unhinged - completely deleting customer accounts and blocking them on social media for voicing *one* concern/complaint. Loyal customers. Ones who’ve spent hundreds/thousands on products and then have their entire accounts deleted because they had one bad order experience or wanted to provide some negative feedback regarding one aspect of their company. I think it’s safe to assume the owner Angie is aware of this and is completely fine with it too. They’re not a huge company - It seems this is just their “strategy” - Avoidance, deflection, out of sight out of mind, denial. A literal basket case of a company.

by Givingplantnanntatry

I called them out publicly via social media that they are selling and licensing an inaccurate portrayal of a popular holiday and an important day to the people of Ireland and people of Irish heritage. If one wants to abbreviate St. Patrick’s Day, it’s St. Paddy’s not St. Patty. I told them that the business and artist should have done their research before producing and selling the artwork. Instead of realizing they made an “oops” they kicked me out of their VIP group, blocked me on Facebook and Instagram, AND deactivated my account on their website such that I cannot login, buy, or access my rewards that I rightfully earned from previous purchases. How does that make sense? Apparently it’s ok to insult the Irish and punish anyone who calls you out on it.