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Common immuny Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot immuny app on iOS and Android devices. Solve all immuny app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. immuny iPhone Issues and Solutions

  2. immuny Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HMM Deutschland GmbH, developers of immuny.




About this app

With this app you are on the way back to normality: this app is the digital Covid-19 App for testin g results, vaccination and antibody status , ncluding contact tracking - a whole platform including mobile app, admission control and administration. this app offers the possibility to get quick and easy access to shops, bars or business and event locations. this app makes re-opening possible quickly and safely.  Based on digital transmission directly from the doctor or testlab or via paper scan for wallet use: The this app app "connects" the user, its identity document and a Covid vaccination certificate or test evidence. this app manages PCR tests, rapid tests and antibody tests (for those who have recovered).  You store your vaccination, test or antigen certificate together with your personal contact data in immuny .  Only if you authorize the transfer via the code will the relevant data be transferred. this app will never use the data for anything other than handing it over to the health department.  All data is 100% GDPR-compliant in German data centers certified according to ISO 27001.  The data that you store in this app are in a protected cloud.  The protection of your data is most important to us!  Just by scanning your QR-Code, the operator can see your identification and your current status immediately and easily and lets you in.  +++ Tested. Vaccinated. this app. immuny for your personal freedom!  Wen entering a premise simply show your this app code at the entrance.