JUM app not working? crashes or has problems?

JUM Status

A new monthly subscription service from Jamie Oliver, JUM makes cooking easier
and more fun, with exclusive recipes, ingredient search and a meal planner &
shopping list in one handy digital home. It’s your go-to kitchen companion.

I have a problem with JUM

Are you having issues? Select the issue you are having below and provide feedback to JUM.

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Most reported problems

Reported Issues: 2 Comments

By Chris Berry 2 years ago

JUM app won’t open on my iPhone, or opens then crashes.

By Holly Stone 2 years ago

My JUM app won’t open and keeps crashing

Have a Problem with JUM? Report Issue

Common JUM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JUM app on iOS and Android devices. Solve all JUM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JUM iPhone Issues and Solutions

JUM iOS app crashes, not working, errors
JUM iOS app network issues
JUM on iOS has black/white screen

JUM Android App Issues and Solutions

JUM has errors/crashing/not working
JUM server network connectivity issues
JUM has black screen

JUM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JUM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JUM app crashes or not working on Iphone (iOS):

Close and restart the JUM app on iPhone
Update JUM app to the Latest Version for iOS
Uninstall and reinstall JUM iPhone app
Update your iPhone to the latest iOS version

Fix JUM on iPhone unable to connect to server/internet connection issues::

To resolve JUM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JUM black/white screen (blank screen) on iPhone:

Follow the JUM iOS app troubleshooting guide Here →

JUM Android App Issues and Solutions

Fix JUM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JUM app issues:

Force Stop the JUM App
1. On android, goto "Settings" » click JUM app. » click "Force Stop".

Update JUM to the latest version on PlayStore

Clear JUM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JUM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JUM.

Fix JUM unable to contact server/ JUM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JUM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JUM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JUM on android.

Solve JUM black/white screens issue on Android:

Follow the JUM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jamie Oliver Limited, developers of JUM.

18.18% Contact Match

Developer: zoom.us

E-Mail: [email protected]

Website: Visit JUM Website

About this app

Along with expert tips, tricks and hacks, subscribers get exclusive access to cooking demos from Jamie, the Jamie Oliver Cookery School and other expert chefs, as well as handy how-to videos. this app membership starts immediately and runs month-to-month without a contract. A new monthly subscription service from Jamie Oliver, this app makes cooking easier and more fun, with exclusive recipes, ingredient search and a meal planner & shopping list in one handy digital home. It’s your go-to kitchen companion. this app’s smart weekly recipe suggestions will help you discover new dishes to try, using your favourite ingredients, from a growing collection of tried, tested and trusted recipes. You can cancel at any time.