My Account Reviews

The service from Trie Connect is awful. I was excited to give them a try. The range is terrible. The device I got is a piece of junk. I spend more time rebooting the phone than I do using it., if you have any other option, go with the other, I am switching. This is a waste. Not worth wasting your time trying them.

I was enjoying the service at this company when I was getting like nine gigs of data a month and it would slow down when I get to the end of my data. Now for some reason I got like 5.8 gigs or whatever it is and when my dad is up, I can’t use anything on my phone. That is crazy, that is going to get somebody hurt when they depend on their phone in an emergency.

Let me start by saying I appreciate the free service for people in need, & am always grateful
But they’re literally the only company NOT offering free data. 4GB runs quick, really quick
& if they really cared about the people they would offer unlimited & NOT charge $10 for 1,000MB
that’s what? 1GB of data? So for 4GB you’re paying $40, WHAT???
I could get a full phone service for half of that with unlimited data
That’s NUTS
So they’re not really doing ANYBODY any favors in reality
If they offered free data like EVERY other company does, it would be awesome & I would have no complaints at all
But they don’t unfortunately

When I trying to reactivate my account, no one can help no one knows who’s providing me services, I been calling around for two months and the same song. But my service will be disconnected. I never got a letter because I moved updated my address but they won’t send me a new letter to my new address bc they can’t find me in the system as a customer but I have all of my information and full access.

This service is so bad, it says on SOS only, I can’t send or receive picture messaging none of the time,Sometimes I can’t receive calls or texts my friends tell me I’ve tried to get a hold of you, but I can’t. I called truconnect. They are unwilling to help me. They make fun of me. They tell me that they can’t understand me, they tell me it’s my phone issue. They are rude!I have called about this same issue 6 times now and nothing is resolved. The manager told me I get what I pay for. They only go through two trouble shootings than give up. I have only had their Service for less than one month.

First, How are you guys going to have earned credit for data when your app store is the only way to collect the reward , that has not opened on MyAccount for well over a year, I don’t understand how a government company can get away with the theft of these kind of companies, Big time oversight frfr…. Also you guys owe me 2 refunds in total of $10 for international data I accidentally purchased that i could not use, I requested on the phone that took an hour & was promised to receive it in my bank account within 7-10 business days…3 weeks later still no sight of it..FRAUDS!

They have a option under “additional resources” called “ contact us to get 8 GB of FREE data each month”
Well, I did the support fill out it takes you to when you click on it the icon and I had no answer after a week so I called them today to be told by a representative that “the government shut down that program a while ago”
What?..
So why not take it off your page if it was “a while ago”? Seems like y’all need to get to updating your app from what I see in these reviews and what I have experienced today! Scared to try anything else out on MyAccount ! Definitely switching to something more updated and helpful🙄

99% of time you can’t understand them and your not able to get upgrade or help. I tried to up grade, finally spent 5 dollars that went through my bank and never got the data!!
Your service offers more than any other service of this type but to talk to customer service and get what you paid for is impossible!!

App could be a little better. Not many options for your account and if you click change plan it only gives an error message on web and app. But haven’t had any bad experience with customer service or cell service.

In my opinion. App need to be updated for Easier and better access to help, maybe a virtual assistant may help on certain things, questions and concerns we May have regarding our account or plans etc.

I find this Company very professional and easy to deal with. There customer service is great. They are right with every question and answer. I have never had a problem with any of there service.

I’m a new customer and connection and signal has been great so far and I had to call customer service once to help get me logged in to my account and they was very friendly and helpful

In my opinion, MyAccount is very useful because I can now check how many minutes I have, texts left, and how much data I have in all, just by typing my p# and password. Thank you very much for MyAccount!

Thanks a lot everybody withdrew Kaneda really appreciate the service the flexibility the ability to work with someone that is illiterate and doesn’t understand how to work devices or internet it’s very simple app and very simple communications and I love you back to life and call someone and 24 hours a day when I mess up and remove Sim card or don’t know what to do and that’s why I choose to connect thank you God bless you see you next time à la you à la bless you all bless you à la thanks

I love this Service I don’t pay no bill and I talk text and search the web when I want to yeah I’m great over here thank y’all I love y’all 1st thing the Government did right in my book !!

Good service but needs to show the closing date of the account and that way you know when the new data

They took money off of my card without my authorization and did not allow me to pay my phone bill. I’m contacting the FBI about them manipulating my credit card. It is a federal offense to commit a crime.

Amazing service comes with unlimited talk text voice and hotspot worth applying for in me book as why rated way did

Love this service so much I can’t stop letting friends know that it’s good and great customer service

I’m disabled and need to be in contact with my Doctor and Family TruConnect makes that happen Thank you!