HomeTown Fan Reviews

by Amanda B6893

Purchased tickets for a football game and after I submitted payment I received a message stating, “No Tickets Found”. I assumed this meant there has been an error in my purchase so I started the process over and again received the same message. I then checked my email and found both times the purchase had indeed gone through despite the message. I sent a message to the support email listed in the email asking for a refund for the extra purchase and was told by them that this event doesn’t offer refunds or exchanges. Apparently that applies even if it was an error on the end of HomeTownFan . Very disappointed and as of right now out almost $42.

by Paulg612

This makes it incredibly difficult to buy tickets for games, doesn’t save credit card info, makes you enter EVERYTHING, EVERY TIME. Doesn’t save only the events you’re interested in, it they save the school with ALL of the events. Lastly, they charge a processing fee on every ticket which is straight garbage, because the schools decided to go cashless. I wish all these schools didn’t use this!

I would give this ZERO stars!

by Jaynie95

Would be better if didn’t have to input payment and contact every time. Every other app is able to do this and makes the experience so much better and easier.

by Bwenn1

I just purchased three tickets for high school hockey game. Receipt shows I did, but only one ticket shows in my tickets. Every week I have to renewed all payment info. Please update to store the info. Also search function very hot or miss. Many times I have to close the ap and redo the search. All in all HomeTownFan needs a lot of work.

by Kathryn774

What a very frustrating app. Why doesn’t it save your cc info. What a pain to have to enter it every single time! Also, once I misspelled the email, which you have to enter twice and to verify & so it deleted everything. Had to type in cc & other info again! It would be better just to stand in line and pay for a ticket. This is way more inconvenient.

by Everyone Sacritic

This is literally one of the most poorly designed apps I’ve ever seen. It is complete and utter garbage. There’s no way the positive reviews are real. What is the point of an iOS app for purchasing tickets if you can’t even use Apple Pay or (at a minimum) store the user’s credit card information? HomeTownFan makes you enter all of your information over and over and over again—and I do mean over and over and *over* again, as every school at which my kids have a sporting event seems to use this piece of trash to sell their tickets. What a complete waste of time. It’s 2021, guys; you can do better. I would give zero stars if I could.

by Rjdtx

Difficult to find events, it does not list events by date, but by type of activity, and no way of using apple pay, venmo, paypal or to save credit card information. An app designed to receive payments that makes it difficult to pay. HomeTownFan should do two things, and it does both things poorly.

by QuadMom+1

Our family traveled an hour to go to our daughter’s soccer game. There was a miscommunication with the time of the game. The AD waited until we (the visiting team) got to the stadium and then, canceled the game. Because we had already purchased our tickets through HomeTownFan , we were not able to receive a refund. The home team was able to keep the hundreds of dollars in tickets for a game that never happened! We never even saw the inside of the stadium. We were told that we could only get a refund for tickets if the game was canceled due to Covid.

by Daddeo90

This concept is something every parent/student has been waiting for but so far, needs some improvements

1) I can’t easily add people from my family to the pass. The fix from support was to just send a picture of the pass to them

2) when I tried to “share” the pass , it removed it from my app

Recommend to have an easier way to add a family to the family passes first so they can just log in and share the family passes and not allow a sharing of the individual passes

by KKeeeeez

Like most reviewers I agree it’s dumb that you can’t save your payment info. Instead I buy the tickets on safari (since my card info auto fills) and then the tickets are there in HomeTownFan for easy access.

by Scott Schwinnen

While HomeTownFan does work very well, one major inconvenience is having to enter the credit card info each time you buy a ticket (vs. having a credit card stored and saved as a default). Please work on adding this capability ASAP!

by Amberly98

I dont allow any app to use my location. If you dont allow this you can not find event by typing in the name of the school??! You have to have the zip?? Who knows that for a another school- weird

by Greater Bacon Browns Backers

Update 1/22/22: app is fixed, it works as it should: text verification shows up immediately, then purchases tix, they show up, add to wallet. (Updated from 1 star to 4)

I can’t even get logged in, waiting on a text verification for a few days now?! I get things cost money to operate, but for HS sports I find it a little concerning that this company charges a processing fee (like ticket master/ stub hub), for a $22 transaction my family was charged $27, now if I knew this was going back to my school district or even an opposing teams, I would be fine with it. But to have an inoperable app, and charge me $5 with no way to link tickets to my Apple wallet, forcing me to save screen shots of my tix . . . Absolute garbage! Get this stuff fixed or atleast stop charging extra money until you do.

by DustinJ14

Easy enough to use, just wish they would give you the option to save your credit card info or accept Apple Pay. It would certainly make life easier.

by RobTxk

Why can’t I store my debit card on here? Annoying to have to enter it every time I buy tickets.

by Twighlight Gumbo

The HomeTown Ticketing app is a game changer for fans. I recently arrived to a school for an event and cash sales were not an option. I quickly downloaded HomeTownFan , was able to see the team's entire schedule and purchased my tickets while standing in line. It's a game changer and so simple to use. Thank you.

by Mjcatc

This is a great app. HomeTownFan makes it super easy to purchase tickets for my school. Also having the ability to transfer tickets electronically is a game changer.

by My Fave Fame

I love HomeTownFan so much, I know when ever there is a game, and I don’t have to wait outside to buy my tickets.

by Established_2013

I find that HomeTownFan is a great way to keep your tickets together. It’s also an easy way to send other people their tickets - via text and/or email.

by Jewett21

My kid went to a high school football game and lost his ticket on the way there. Unfortunately he had to buy another one because our high school used paper tickets. Hometown has the answer and HomeTownFan works great too.

by Rconn734

User friendly and keeps all the tickets in 1 place