Contact Lucy in the Sky Store Support

by Dawn_1184

My dress was supposed to come October 30th-October 9th *day of my homecoming* It is now October 12th and still no dress. I also have still yet to receive a tracking number or any information on my order at all. I have emailed two times now. First time I reached out about my issue last week I was asked to send my order number, after I sent it I never heard back. I emailed again 3 days ago and still nothing. Unfortunately I had to go to my last senior homecoming without the dress that I had been so excited to wear. This was my first time shopping from this store and now I will never buy from here ever again. I know that a lot of people are having the same issues as me and that’s just crazy. This store is specifically for special event dresses and it’s sad how many people I’ve seen who’s special nights have been ruined because of this. It’s even worse that y’all are not taking accountability of the problem or letting your PAYING customers know in advance that y’all are having delays. If i could rate this store a zero I would... Spend your money somewhere else!!! Cute dresses, but not worth the trouble at all. Very disappointing.

by EquineEm

I wish I checked the app before ordering anything. I ordered two dresses in early June, and haven’t received any word on the progress. The dresses were supposed to ship on July 11 and 12. I emailed customer service, and was met with a reply along the lines of “we don’t have this in stock, refund issued”. However, still no word about the other dress I ordered. I checked the website; the dress that was refunded is still up on the website, with shipping as soon as that weekend. Yet my dress was refunded and never delivered for no stock. My other dress is also on the website, stating earliest shipping August 13 (I ordered my dresses June 10). I’ve emailed customer service multiple times and the only response I get is the same cookie cutter “We replied to your messsage.” over and over and over. Really disappointed in this company. I decided to check the app out to see the reviews, which all relate to the same experience I’m having. The styles are all super cute, but I never received anything I ordered so I can’t attest to the quality. This has been an incredibly disappointing experience.

by Choosingjoy2023

BEWARE! HOMECOMING NIGHTMARE! If I could give them zero stars I would. I ordered a dress the beginning of aug. Email said the dress would ship sept 12th, it was on back order. 12th came and went never heard boo. I reached out, now the dress wasn't going to ship until Sept 29th. No one contacted me to let me know (I needed the dress for the 22nd). I was told if I wanted to wait until after 29th they would give me a 25% discount otherwise I could cancel my order. I cancelled and ordered another dress which they assured me would ship that day and be here in time. It is now sept 18th. Fed ex said it has been sitting at their facility for 3 days, I should contact Lucy in the sky to have them escalate it. Lucy in the sky says contact fed ex and if you don't receive by 21st. I said I need for 22nd so my daughter ends up with no dress for homecoming? I ordered way back beginning of august! They have no customer service number and the people monitoring the chats don't give a crap. Worst experience ever. They have no problem taking my money, but delivery the product is an entirely different story. NEVER AGAIN!