KW app not working? crashes or has problems?

KW Status

Published by KW Realty on 2023-12-14

The Command Mobile App is an integrated suite of tools designed to help you
manage your business on-the-go. From lead, to close, to lifetime client
relationships, our cutting-edge real estate technology puts you in control of
your database, your business, and your future wherever you are.

I have a problem with KW

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User reports:
App has problems

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problems reported in the last 24 hours

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Most reported problems

Not working

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Common dislikes about KW app

- Doesn't include Opportunities in it

- Displays on iPhone are all clipped off at the bottom of each section

Have a Problem with KW: Command? Report Issue

Common KW Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot KW app on iOS and Android devices. Solve all KW app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

KW iPhone Issues and Solutions

KW iOS app crashes, not working, errors
KW iOS app network issues
KW on iOS has black/white screen

KW Android App Issues and Solutions

KW has errors/crashing/not working
KW server network connectivity issues
KW has black screen

KW iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever KW app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix KW app crashes or not working on Iphone (iOS):

Close and restart the KW app on iPhone
Update KW app to the Latest Version for iOS
Uninstall and reinstall KW iPhone app
Update your iPhone to the latest iOS version

Fix KW on iPhone unable to connect to server/internet connection issues::

To resolve KW network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix KW black/white screen (blank screen) on iPhone:

Follow the KW iOS app troubleshooting guide Here →

KW Android App Issues and Solutions

Fix KW not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent KW app issues:

Force Stop the KW App
1. On android, goto "Settings" » click KW app. » click "Force Stop".

Update KW to the latest version on PlayStore

Clear KW App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "KW app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch KW.

Fix KW unable to contact server/ KW internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click KW » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got KW » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch KW on android.

Solve KW black/white screens issue on Android:

Follow the KW android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at KW Realty, developers of KW.

100% Contact Match

Developer: Keller Williams Realty International (KWRI)

E-Mail: [email protected]

Website: Visit KW Website

100% Contact Match

Developer: Keller Williams Realty International (KWRI)

E-Mail: [email protected]

Website: Visit Keller Williams Realty International (KWRI) Website

About this app

From lead, to close, to lifetime client relationships, our cutting-edge real estate technology puts you in control of your database, your business, and your future wherever you are. The Command Mobile App is an integrated suite of tools designed to help you manage your business on-the-go. More than a CRM, Command's interconnected tools support connections between data and clients, keeping you in the center of it all.