Scanner app not working? crashes or has problems?

Scanner Status

Published by Top Scanner Apps

Scanner App allows you to scan any paper document to PDF files. HOW IT
WORKS Simply hold your smartphone or tablet over a document and Scanner App
will automatically scan it.

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Common Scanner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Scanner app on iOS and Android devices. Solve all Scanner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Scanner iPhone Issues and Solutions

Scanner iOS app crashes, not working, errors
Scanner iOS app network issues
Scanner on iOS has black/white screen

Scanner Android App Issues and Solutions

Scanner has errors/crashing/not working
Scanner server network connectivity issues
Scanner has black screen

Scanner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Scanner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Scanner app crashes or not working on Iphone (iOS):

Close and restart the Scanner app on iPhone
Update Scanner app to the Latest Version for iOS
Uninstall and reinstall Scanner iPhone app
Update your iPhone to the latest iOS version

Fix Scanner on iPhone unable to connect to server/internet connection issues::

To resolve Scanner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Scanner black/white screen (blank screen) on iPhone:

Follow the Scanner iOS app troubleshooting guide Here →

Scanner Android App Issues and Solutions

Fix Scanner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Scanner app issues:

Force Stop the Scanner App
1. On android, goto "Settings" » click Scanner app. » click "Force Stop".

Update Scanner to the latest version on PlayStore

Clear Scanner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Scanner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Scanner.

Fix Scanner unable to contact server/ Scanner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Scanner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Scanner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scanner on android.

Solve Scanner black/white screens issue on Android:

Follow the Scanner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Top Scanner Apps, developers of Scanner.

56% Contact Match

Developer: Tap-Mobile

E-Mail: [email protected]

Website: Visit Scanner Website

82.35% Contact Match

Developer: INTSIG Information Co., Ltd.

E-Mail: [email protected]

Website: Visit INTSIG Information Co., Ltd. Website

About this app

this app App allows you to scan any paper document to PDF files. Simply hold your smartphone or tablet over a document and this app App will automatically scan it. The this app app will then crop the document and optimize the colors. Save your scan as PDF or PNG with one tap. - Subscription is from $9. 99 USD monthly, $4. 99 weekly, $39.