Contact Music Bowers Wilkins Support

This app is supposed to make it easy to connect music to your Formation soundbar. However, the soundbar itself is horribly designed because it requires the app and is completely intertwined with it. The tv remote can turn the volume up and down but if the tv is turned down to zero, the soundbar is still playing sound! You must use the app to turn the master volume up and down. This has caused roughly 4 million headaches in my house - from sound playing when no one wants it to the speaker being SUPER LOUD when the tv volume shows 25%. I hate this soundbar. It would be 75% better if they could fix the software on it so it did not require the app. That extra 25% would be to provide an HMDI input instead of solely optical. What is this, 2003? I’d return it if I could but instead I’ll be forced to sell it. The sound is no better out of this soundbar and bass combo than Bose or even Sony or JBL. Does this app connect to play music? Maybe. But the downfalls of the soundbar are worse than you could imagine.

So there was at One time a different app to control my Zepplin 2 but now it suddenly disappeared and my speaker is deemed useless apparently? I can’t even contact anyone and no one can give me any information. They archive the older models and people can’t use them so they need to buy new ones is that the goal? For having such amazing products it’s really unfortunate that your apps and your control software are so poorly created and managed and there’s no way to contact anyone about these problems. Great customer service 👌🏽

Bowers & Wilkins had a functional app to set up and manage my formation speaker but I found it was recently replaced and I’m now required to use this Music app instead. I don’t need another streaming service, I just want to manage my device. After downloading this app, I was required to create an account (which is not a feature imho) and verify my email before I can do anything. Dear Bowers & Wilkins, I am still waiting for your verification message. Meanwhile, I have an expensive speaker that I can’t use.