ShopHelp app not working? crashes or has problems?

ShopHelp Status

Last Updated on 2021-08-14 by Thanh Pham

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Common ShopHelp Problems & Solutions. Troubleshooting Guide

Table of Contents:

ShopHelp iPhone Issues and Solutions

ShopHelp iOS app crashes, not working, errors
ShopHelp iOS app network issues
ShopHelp on iOS has black/white screen

ShopHelp Android App Issues and Solutions

ShopHelp has errors/crashing/not working
ShopHelp server network connectivity issues
ShopHelp has black screen

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ShopHelp iPhone Issues and Solutions

How to fix ShopHelp app crashes or not working on Iphone (iOS):

Close and restart the ShopHelp app on iPhone
Update ShopHelp app to the Latest Version for iOS
Uninstall and reinstall ShopHelp iPhone app
Update your iPhone to the latest iOS version

Fix ShopHelp on iPhone unable to connect to server/internet connection issues::

To resolve ShopHelp network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ShopHelp Android App Issues and Solutions

Fix ShopHelp not working on Android, crashes, errors or is unresponsive:

Force Stop the ShopHelp App
1. On android, goto Settings » ShopHelp » click [Force Stop]

Update ShopHelp to the latest version on PlayStore

Clear ShopHelp App Cache and Data:
1. On android, goto Settings » Apps » ShopHelp » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ShopHelp.

Fix ShopHelp unable to contact server/ ShopHelp internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ShopHelp » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ShopHelp » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ShopHelp

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