Contact ShopHelp - care your orders

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About: Manage your orders by locating them. 1.


 
  2021-08-14

ShopHelp Customer Service 💢

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29 Most reported problems 😔💔

2.1 out of 5
Diane Eichler
2026-03-24

Placed an order for 2 bras. Upon arrival they did not fit properly. I wish to return them, but do not know what I have to do for this? Contacted CS and agent was no help. Please provide the detail so I may return this package.

Pat Peacock
2026-01-30

I was triple charged on one item: order #23729-17924, a bra. Your site didn't work correctly, I used PayPal, but clicked several times to get it to work. My PayPal account shows 30.21, 30.21 and $34.22. The extra $30.21 and $34.22 need to be reimbursed to my PayPal account immediately. Thank you!

Michelle Meyer
2025-12-08

I received the 3 bras I had ordered that are large. I am almost certain I didn't order large sizes. The large sizes are too big. I want to exchange them for a medium size or get a refund. Thank you.

Debbie O'dell
2025-12-03

ordered jeans size 38x30. the jean i received are marked XL/30. Is your extra large a 38? please advise

Bernice Emmons
2025-10-05

I ordered and received 3 bras. One that was sent was a different size than I ordered. 2nothers did not fit either. I was e mailed a note telling me how to return and get a refund. I am old and computer illertiate. I cannot locate that e mail. I still have the bras in the package I received. 336 782 6360 help!

Sherry Brittsan
2025-09-23

need to return 2 bras. Person on phone earlier said she would send instructions to e-mail address. so far, nothing.

Mary Moore
2025-09-21

I ordered 2 bras and they do not fit. I checked the order and I put the size down right so I would like to return them. Please send me a return label or information where I can receive a refund.

LINDA A THOMPSON
2025-09-15

my Senobra does not fit . how do I return it ?

Marta Glenn
2025-09-12

9200190386843505848625 was not delivered to my mailbox. i have not recieved it

Nancy Davis
2025-09-12

I received my bra. It did not fit and I would like to return. What do I need to do to return? Thank you, Nancy Davis

Sandra Macdonald
2025-09-07

The bras I ordered do not fit I would like to return them and receive a refund. This is the 2nd time ordered and they did not fit. please send return information asap!!

Carol Lowe
2025-08-28

I received 3 pairs of Timeless Flex slacks that are too small. Please give me return info for a complete refund

Indra
2025-08-20

the bra cup is perfect,but the band is very large. my size is 32 E u,s any suggestions?

Roger Marx
2025-07-30

I just got two pair of pants today from you, they are too large. I eant to send them bach and order a smaller soze. Please advise. Thanks

Dalia
2025-07-20

I bought a beige and black Lushfitting bras that have the 4 hooks and they are too small. Do you have extenders so that they will fit? Please let me know so that I can buy them before I return them.

Judith Lindquist
2025-07-15

You sent me the wrong size for my hsubands pants.

Cathleen Desmond
2025-07-13

Ordered Daisy bras. They are to small. Need to return. How do I do that?

Joanne
2025-06-27

You took my mo ey but no confirmation or tracking number.

Susan Conley
2025-06-18

I also bought two bras, went up two sizes and they are still to Small! Please send me an address and I will put them in the mail to you!

Peggy Sefcik
2025-04-26

I received my bras today that I ordered. I even went up a size in this front closure. T They are so tight and squishy my breasts together in the front.. How do I return these.

Sue Miller
2025-04-22

Received items ordered didn’t fix. Returned them and still no refund. Don’t do business with them period. Real bad customer service.

Marlene Abbott
2025-03-12

I ordered two front closure Daisy Bras from Lisa Charm. They came today 03/12/2025. they do not fit. I called Shop Help to find out how to Return them. The woman said she would send me a shipping label on my e-mail as soon as I hung up. This did not happen. It is extremely difficult to return. the review from above person (E Agnes McCall) is identical to my experience.

Thomas Charlton Sr.
2024-03-28

I ordered@ times with good results 1. 2 pair light blue Jett Jeans order # YT2408421236004805 2.- 2 Pair light Blue Jett Jeans Order #YT2408321236006548. And I just ordered 2 more pairs today. My Problem is I received and order#11134-28649 on March13/2024 Which I did not order My size is 42X30 these on this order is W29XL30 and this order there were 3 pairs . I have asked for a shipping label to send them back and a refund of $64.72 this is the same price as the other orders I received except this order has 3 pair at the $64,72. Makes no sense and by the way I love these jeans when the dust settles I will have 6 pants the right size and which I ordered I have received 4 pair and 2 pair on the way that I just ordered. Send me a shipping label and when you receive the 3 pair wrong sizes issue me the refund. Thank you Thomas Charlton Sr.

Cham Chokor
2023-06-12

Today I bought a product, transaction id 59N769918U 6887227, and I have not received any information when my order will come.

E Agnes McCall
2023-05-22

I ordered two front closure Daisy bras from Lisa Charm. The delivery took about a month. Since then, I've been trying to return them as they do not fit and the company via e-mail would like me to accept 70% rather than to send them back and/or keep them. It will cost me to return them but I'm not willing to keep the bras either. A company should honor their product. Their idea is to correct it by a larger size by a half inch! What if that doesn't work and have to resend? The customer should not have to be penalized for a product unwanted. I have had communication with the company, they were to e-mail me a label which I didn't receive and I was not given some sale receipt they need for me to mail it back. To reach them by phone is impossible!

Carolyn M. Larned
2023-04-28

APRIL 28, 2023 - Order# 9274890278833753388277 for 2 Glamorette Cotton Front Closure bras for a total of $34.79 paid for by PayPal and supposedly shipped 4//9/23 by USPS have NOT been received. Please refund my money!

Joseph Rapski
2022-11-18

were is my order Transaction ID 0PL07522696194618

Betty Carter
2022-05-11

I placed a order from Dora Lux for a bra and now it comes back saying undelivable to my address. I get packages here all the time there is no problem with my address. So now I am tried of fooling with this company so I just want it returned and REFUND my money. The product details are as follows. Order #4476-20 and the tracking # YT2212021236005697 fee 29.99 plus tax and shipping. I'll be glad just to get the $29.99. My phone nbr is 251-660-0266 if you ned further info. I just don't know what to do. PLEASE help me.

Sandra Hernandez
2022-01-19

I order two pairs of leggings and they are too small, need to return them or exchange, but I have not get any help from the company.




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