COMPUGEN Service Desk app not working? crashes or has problems?

COMPUGEN Service Desk Status

Last Updated on 2021-06-25 by Sigma Go Solutions Inc

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Common COMPUGEN Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot COMPUGEN Service Desk app on iOS and Android devices. Solve all COMPUGEN Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

COMPUGEN Service Desk iPhone Issues and Solutions

COMPUGEN Service Desk iOS app crashes, not working, errors
COMPUGEN Service Desk iOS app network issues
COMPUGEN Service Desk on iOS has black/white screen

COMPUGEN Service Desk Android App Issues and Solutions

COMPUGEN Service Desk has errors/crashing/not working
COMPUGEN Service Desk server network connectivity issues
COMPUGEN Service Desk has black screen

COMPUGEN Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever COMPUGEN Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix COMPUGEN Service Desk app crashes or not working on Iphone (iOS):

Close and restart the COMPUGEN Service Desk app on iPhone
Update COMPUGEN Service Desk app to the Latest Version for iOS
Uninstall and reinstall COMPUGEN Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix COMPUGEN Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve COMPUGEN Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix COMPUGEN Service Desk black/white screen (blank screen) on iPhone:

Follow the COMPUGEN Service Desk iOS app troubleshooting guide Here →

COMPUGEN Service Desk Android App Issues and Solutions

Fix COMPUGEN Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent COMPUGEN Service Desk app issues:

Force Stop the COMPUGEN Service Desk App
1. On android, goto "Settings" » click COMPUGEN Service Desk app. » click "Force Stop".

Update COMPUGEN Service Desk to the latest version on PlayStore

Clear COMPUGEN Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "COMPUGEN Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch COMPUGEN Service Desk.

Fix COMPUGEN Service Desk unable to contact server/ COMPUGEN Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click COMPUGEN Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got COMPUGEN Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch COMPUGEN Service Desk on android.

Solve COMPUGEN Service Desk black/white screens issue on Android:

Follow the COMPUGEN Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sigma Go Solutions Inc, developers of COMPUGEN Service Desk.

About this app

COMPUGEN Service Desk offers your Customers a seamless Cherwell Self-service experience. It’s easy to use interface lets your Customers interact with ServiceRequests, Incidents, Problems, KnowledgeArticles, Approvals, and any Enterprise Service Management applications.