Contact CommonPass

Contact CommonPass Support


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About: CommonPass is a free app that allows you to share your health status securely,
so you can get back to travel, work, school and life. Get where you want to go
by using CommonPass to present your lab or vaccination results.


 
  2021-08-17

CommonPass Customer Service 💢

Hard-to-find customer service info can be a red flag. Is CommonPass Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Commons Project



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CommonHealth Website

Privacy Policy: http://commonhealth.org/privacy

Developer: The Commons Project Foundation





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4 Most reported problems 😔💔

2.2 out of 5
Carol Robbins
2021-10-31

My question is can more than one person share my common pass Example my spouse and traveling partners

Misleading info on approved COVID test providers

2022-05-05

by Jellyson77

My wife made the mistake of using this app to book a test with Quest diagnostics, which was de-listed as an approved COVID test provider in 2020. The app has not been updated with this in 2021, and it is pretty clear that little to no effort is made to keep this app useful. We will still get to Hawaii, just a few days later than planned, but want to warn others to stay away from this app.

Terrible Glitches

2022-05-12

by Zmanz131313

The app says it can’t issue a pass because of the amount of time between my shots. Well, it is looking at the booster shot I just received, not my first and second shots, which were at the exact recommended intervals.

So the product fails on providing vaccine certification if you get a booster. Terrible lack of accommodation for real-world situations.

Nice try but very limited

2022-05-19

by Schifferj

Washington does not provide smart health card QR code’s. I got my covid vaccinations from Walgreens which the app doesn’t recognize. I planned to use this for travel to-from Hawaii. Hopefully Washington will come on board with smart health cards (doubtful) or these apps will recognize more than six purveyors of the vaccine.




Have a Problem with CommonPass? Report Issue




Why should I report an Issue with CommonPass?

  1. Pulling issues faced by users like you is a good way to draw attention of CommonPass to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a CommonPass customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CommonPass.


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