Contact Office Depot Support

by Old_School_CS_guy

You cannot Buy more than one item with Apple Pay The app separates items that come from different warehouses and charges different amounts than the app shows so the second charge is not approved by Apple Pay and the second item is canceled. They need to charge one charge for the total order not break it up into separate charges. I generally consider this app to be non-functional for placing an order with Office Depot especially with Apple Pay. Customer service really doesn’t know what they’re doing they don’t understand how Apple Pay works. Just place a separate order for each item then you won’t have a problem you have to pay more for shipping that way though but that’s just the way they do it you’re kind of screwed by office Depot. They charge you multiple times for shipping over and over again because they won’t allow you to place one order for more than one thing. I will avoid doing business with Office Depot OfficeMax because of the behavior of this app.

by Lady.CF

Within the app, I have toggled off the three notifications settings to indicate that I do NOT want notifications for special offers, nor do I want personalized alerts of any kind. Lo and behold, the app is still sending me push notifications about sales and discount offers every week. This despite the settings being toggled off.

Additionally, I placed an online order two months ago which later indicated the order was ready for store pick up. I picked up the order the very next day. Two months later, the app is still showing me a red notification circle with the number 1 inside it as if I have not picked up my order. I have opened the notification tray, I have looked at it forwards, backwards, sideways, I’ve clicked it fifty times. STILL the red notification circle is showing as if I never picked up the order. Atrocious and frustrating!

You will lose me as a customer simply because of frustration. Fix your app and do better programming so your app operates the way it is supposed to.

by PoloMagic

Trying to order an item for my son in college. If I put his name in the shipping address, his name replaces my name in the profile for my account and in the billing address. I had to do it at least a couple of times to correct my name in he profile after I placed the order. My son’s name still appears on the billing address of the order which is incorrect. The payment appears to have gone through though?! It also still shows my son’s initials on the upper left corner of the screen even though I corrected my name in my profile?! One more, it took the phone number I had for my son with the shipping address and added it to my profile. At least this time, it did not replace may profile phone number.

Bottom line, this app needs serious debugging or it may simply not worth the hassle using it.