Video Compressor app not working? crashes or has problems?

Video Compressor Status

Last Updated on 2024-10-18 by LightByte Co., Ltd.

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Summary of Video Compressor Problems 😠👌🔥

- The app crashes frequently when trying to convert videos to GIFs.

- Exporting can take a long time.

- Some prompts are in Chinese, which may be confusing for some users.

- There are some issues with clips disappearing from the collage after trimming.

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Common Video Compressor Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Video Compressor app on iOS and Android devices. Solve all Video Compressor app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Video Compressor iPhone Issues and Solutions

Video Compressor iOS app crashes, not working, errors
Video Compressor iOS app network issues
Video Compressor on iOS has black/white screen

Video Compressor Android App Issues and Solutions

Video Compressor has errors/crashing/not working
Video Compressor server network connectivity issues
Video Compressor has black screen

Video Compressor iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Video Compressor app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Video Compressor app crashes or not working on Iphone (iOS):

Close and restart the Video Compressor app on iPhone
Update Video Compressor app to the Latest Version for iOS
Uninstall and reinstall Video Compressor iPhone app
Update your iPhone to the latest iOS version

Fix Video Compressor on iPhone unable to connect to server/internet connection issues::

To resolve Video Compressor network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Video Compressor black/white screen (blank screen) on iPhone:

Follow the Video Compressor iOS app troubleshooting guide Here →

Video Compressor Android App Issues and Solutions

Fix Video Compressor not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Video Compressor app issues:

Force Stop the Video Compressor App
1. On android, goto "Settings" » click Video Compressor app. » click "Force Stop".

Update Video Compressor to the latest version on PlayStore

Clear Video Compressor App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Video Compressor app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Video Compressor.

Fix Video Compressor unable to contact server/ Video Compressor internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Video Compressor » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Video Compressor » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Video Compressor on android.

Solve Video Compressor black/white screens issue on Android:

Follow the Video Compressor android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LightByte Co., Ltd., developers of Video Compressor.

About this app

Vidify, the only all-in-one video editor app you need.