Contact XMcosy Support
Company Name: XINMEI COSY HOME CO., LIMITED
About: XM Smart, smart life, smart living
1. Remote control: control home appliances
from anywhere
2.
XMcosy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit XMcosy Website
Privacy Policy: https://qin.tuyacn.com/app-agreement/en/13776/v1.0.2/1/smart/app/package/13776/privacyUrl_1606385826870.html
Developer: XMCOSY
6 Most reported problems 😔💔
My lights stopped working I can’t turn them on with the button on the black box. I can’t connect them to Bluetooth anymore. And I’ve never been able to make the timer work. I have one set of string lights.
I purchased outdoor solar lights on Amazon and only 2 of the 4 work. we followed all directions but still do not work. the lights are beautiful and I do not want to send them back but I need to know what to do. Amazon order # Order # 112-3498314-2975401. We ordered more batteries to see if that is the issue. Judy Maddox
Hi… I have an account with you and somehow I don’t know what the account number is. I went to logon and it’s telling me I need to put in my account number! I don’t know what my account number would be but my email is nipent1@redacted so can you please send me my account number information so that I can sign in because the app is not allowing me to sign on without an account number ?I never even knew I had an account like that with a number ! In the past, I would use my email address along with the passcode .thank you
Total Junk!
by Rios0311
Lights randomly work through the app and sometimes don’t. When they don’t want to work, nothing I do helps. Gotta put on my shoes and pants, walk out to the yard and turn them on or off manually. The most frustrating “smart” product I own. No other gadget or product in my house causes me as much frustration.
I removed the lights to reinstall them in hopes that would fix the issue. Nope. Now I can’t connect them to the app no matter what I try. Try adding them by Bluetooth? Nope. Tells me my phone is not connected to WiFi. Why would it be if I’m trying to connect by Bluetooth because I couldn’t get them to connect by WiFi again?
This is the second pair I try. Argh!!!!!
3rd party app they use
by David Hugh Martin
This is NOT a custom app. It is a white label used by many companies as a quick cheap solution.
The Achilles’ heel of this product is the app does NOT allow you to control multiple sets of lights at once fully. Meaning you must create a scene and include all the light sets BUT you can only turn them on and off. You can’t change color on the fly to all lights. You can only do per set individually. So if you own 24 sets, you must 24 times set them to the color you want if you want to change the color in all of them. There is no group edit feature and many more needed features you would find in Philips Hue
Exceedingly frustrating to use
by Rylyshar
We have two sets of rgb lights and have to use this app to attempt to control them. It’s beyond frustrating — when I launch the app it says the strings are offline. Actually connecting to them so I can control them works maybe 1 try out of 10. One string won’t take custom static colors anymore, only the preprogrammed options. The off and in schedule works most of the time, but not always!
I dearly wish there was another way to control these, because using the app is close to pointless.
Have a Problem with XMcosy+? Report Issue
Why should I report an Issue with XMcosy+?
- Pulling issues faced by users like you is a good way to draw attention of XMcosy+ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a XMcosy+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using XMcosy+.
