Contact Madewell Support

by Yvonnesssssss

I completely agree with previous reviews, I find this app very frustrating and difficult to navigate. The app offers limited search options/selection, does not provide promotional sale banners, and constantly logs you out. I’ve checked back several times hoping the issues would be resolved but it’s lack of functionality appears to be the same. You’re better off shopping the website. But even the website has its flaws. My online cart is constantly full of items I’ve previously purchased, checking out takes forever as I have to delete every item individually. The website constantly logs me out during shopping session as well. Very frustrating to complete a purchase, takes way longer than it should. It’s pretty laughable JCrew/Madewell can’t manage to provide decent tech. I wish it was a smooth app shopping experience comparable to Anthropologie or Free People.

by Jeanelle S.

I’ve tried giving this app so many chances, but the log in and checkout are completely useless and not reliable. There’s been instances where I’ve added 1 item to my cart and it’ll add multiple instead of just 1 quantity. If there is a promotion where you have to log in to view the discount applied in the cart/checkout the discount is never applied - I’ve double checked that I am indeed logged into the app. My expedited shipping option isn’t reflected even though I have Icon tier status. And why do you make us go to the website from the app to log in to view our order history? Defeats the purpose of an app. If you’re going to send me to the website then I’ll just use the website for everything. App is too buggy it’s frustrating. Horrible UX. App not made well - the irony.

by Arrrrrrrrrrrrrrrrrrggggghhhh

This app is one of the most frustrating shopping apps. You get emails telling you insiders can get access to early events by using the app but upon going to the app you can’t access your insider status. When you sign into your account it briefly shows your account information and then pops right back out to the sign in screen, never really allowing you access to your account. When trying to shop it’ll show that there are 105 new arrivals and you will see about 20 and you hit the load more button and it will immediately take you to 90 something without showing you the 90 some new items. This app never works properly no matter how often it is updated. I only use the website now and am deleting this so I no longer waste storage space.