Frank app not working? crashes or has problems?

Frank Status

Last Updated on 2024-01-03 by Stadt Frankfurt (Oder)

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Common Frank Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Frank app on iOS and Android devices. Solve all Frank app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Frank iPhone Issues and Solutions

Frank iOS app crashes, not working, errors
Frank iOS app network issues
Frank on iOS has black/white screen

Frank Android App Issues and Solutions

Frank has errors/crashing/not working
Frank server network connectivity issues
Frank has black screen

Frank iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Frank app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Frank app crashes or not working on Iphone (iOS):

Close and restart the Frank app on iPhone
Update Frank app to the Latest Version for iOS
Uninstall and reinstall Frank iPhone app
Update your iPhone to the latest iOS version

Fix Frank on iPhone unable to connect to server/internet connection issues::

To resolve Frank network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Frank black/white screen (blank screen) on iPhone:

Follow the Frank iOS app troubleshooting guide Here →

Frank Android App Issues and Solutions

Fix Frank not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Frank app issues:

Force Stop the Frank App
1. On android, goto "Settings" » click Frank app. » click "Force Stop".

Update Frank to the latest version on PlayStore

Clear Frank App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Frank app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Frank.

Fix Frank unable to contact server/ Frank internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Frank » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Frank » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Frank on android.

Solve Frank black/white screens issue on Android:

Follow the Frank android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stadt Frankfurt (Oder), developers of Frank.

About this app

Die Frankfurt App ist ein kooperatives Nachrichtenportal für Bürger, Besucher und alle, die sich für Frankfurt (Oder) interessieren. Hier finden Sie aktuelle Lokalnachrichten und Veranstaltungen der Stadt und der “Tourismus-Marketing Brandenburg”. Außerdem können Verwaltungsdienstleistungen recherchieren oder aktuelle Probleme in der Stadt melden.