Calmerry Reviews

They connected me with a wonderful therapist but they weren’t able to issue a basic super bill that I can submit to insurance so I had to cancel.

I was matched with a therapist named Anaelli Jenny H. Her video availability was different than what was listed as her hours on her profile. She also runs a nonprofit she started. I was worried they she wouldn’t actually have time to provide help but I wanted to trust in the process.

She wasn’t able to meet with me for over a week because she needed time to read the lengthy questionnaire she sent to me. On the morning of our first video call she messages me less than a half hour before our session saying she was “a little behind.” When I asked about rescheduling, she did not get back to me until after the session was supposed to begin. Non-apologies ensued. I had heard they online therapists were often very irresponsible but I didn’t want to believe it. Now that I’ve experienced it myself, I cancelled my membership and have sought help elsewhere.

I have an eating disorder and I’m underweight… my counselor suggested I take up weight training. … to help me lose more weight? I was appalled. Consider more reputable apps like Betterhelp and Talkspace where they seem to vet their therapists more thoroughly.

It felt like the therapist were from a call center… They sent massive responses and had no sort of flow to the conversation… They took over 24hrs to respond. What if i needed someone to talk to? It would’ve already been to late. Save your money and don’t do this!!!

Signed up for the service and immediately they stopped answering me after taking my payment. I have tried calling the phone numbers provided which lead no where. This is a scam. Do not try this

I used this for 1 week. I really can’t see this form of therapy being helpful. It’s like therapy via text message. Everything lacks intonation. It’s just a waste of time. The person I was matched with never set up any video sessions.. Maybe I was supposed to ask, I don’t know. One positive thing is that the customer care is really responsive for when you want to cancel. Good luck all.

You get into the first screen and it first tries to claim the bot your are talking to is a human. Which idk if mine just didn’t understand English or it was a bot, and after questioning said bot it really only gets worse. My girlfriend was having trouble just imputing the address so I tried to hop on as I’m looking into therapy options and this was just sad. We had the same bot even though downloading it on different days which logically makes no sense how can one person answer the whole apps messages. After reading the credible reviews online it’s pretty clear this is a scam stay away.

Calmerry for me has not been working for more then a week. There has been limited features because of this. I’ve been in contact with them several times and told their working on resolving it. I paid a lot of money out of pocket for everything and I’m not able to use it. I need to and should be able to fully communicate with my counselor. I should be able to setup video appointments.. I’m giving it a few more days and I’m cancelling, taking a loss and finding elsewhere.

When things were working like they were supposed to the this app was good and helpful.

I purchased services that included texting with therapist and 4 video sessions a month. Their automatic system hooks you up with a therapist. It doesn’t tell you whether that therapist even preforms the services you purchased. The therapist they hooked me up with didn’t do the video sessions. Which was the expensive part of the subscription. Now she didn’t tell me for almost 2 weeks in. So I missed almost half of what I payed for. Now I can switch therapists, but again they might not do it either. I wouldn’t know till after a introduction period. So I am gabbling on whether the services are granted.

How is this stress and feeling of being cheated help a person that needs therapy for loosing self esteem from being used.

They only have a email for support. It says real time messages. It’s been three days 0 messages back. I want you to cancel my service this app. I also want a refund for the remainder of the month.

There are no prices on the site and after spending an hour with a slow unresponsive agent. Their 42/week is a lie. Yes it says “from $42” but that’s just the first month discount. There are no plans at this rate. I’ve reviewed their dishonest process once and they decided that it wasn’t their fault that they don’t bother listing prices on their site. Every other negative review is a rebuttal with little accountability for their bad service. There shouldn’t be a problem with clients connecting with their therapists. It’s on this app to pick quality therapists which has been shown to be shoddy at best. It’s on this app to fix the closed accounts that continue to get charged. Just bc its subscription doesn’t make it right to take a clients money when they’re account was closed without their knowledge and they keep trying to contact their counselor. You get what you pay for. Before you give this company any of your money, look at more transparent companies like better health or talk space.

A company that has exactly 7 counsellors and some of them aren’t even taking on new people.
The notion that you can choose the right therapist is a lie. Well, you have these few options only.
The system did not work. I didn’t receive anything from my matched ‘counsellor’ for days, sometimes for weeks.
I have been offered 10+7 days as reimbursement as the whole thing was an embarrassment for the company, really.
When I saw the billing date remained the same I complained, pointing out that the free days offer is pointless if the billing date won’t change.
I received a written promise on that the free days will be refunded upon cancellation.
When after a couple of months, they have disconnected me from my quiet therapist without any explanation, I have decided to cancel.
They have not sent the money back for the free days as they promised earlier.
After official complaint, they did refund the money.
I was happy to let it go.
But then, today they sent me an email with 8 paragraphs of typical polite nonsense with one sentence that had a meaning:
“ While we cannot offer a refund for the free days, we would like to emphasize our commitment to …”

I’m sure I don’t need to explain how frustrating this email felt after trusting this company with my money, that they will help me with my mental health.

I told them, they have already sent the money back and pointed out what an embarrassment for them to say no afterwards it is.

I didn’t yet, but reader, try Better Health instead.

I’ve been through 6 counselors in 4 weeks. 2 never responded at all. They all use auto replies which makes me feel unvalued. Now they updated Calmerry and when you update it, then open Calmerry , it says you need to update Calmerry to use it after it’s already been updated. So now I can’t even log in to get my awful counseling service during a huge life crisis

We paid for a whole month of service for my wife to be able to talk to someone and the counselor will not respond. It’s been about 3 days we’ve been waiting. The website provides a number that simply tells you all members of the team are busy and hangs up.

We don’t expect the counselors to be at her every beck and call but for the love of god it says she has set working hours and should at least have the decency to respond once.

If we get our money back or get a significantly different experience soon I will be more than happy to change my review or delete it. However I’m beginning to think that this is almost certainly a scam.

If this review is up and unchanged, I would avoid choosing this place as a company to entrust your mental health or money with.

You have to reach out to customer support to cancel your subscription, and they are super slow to action. It’s been over a week and they still haven’t cancelled my subscription while more charges keep coming in.

You can’t manage your own subscription, pay, or schedule a video session on Calmerry . I’m constantly chatting with their support team. They told me I had to delete Calmerry today to change my subscription and now I have to re-download it, which makes no sense. The only benefit is that it keeps applying the first time user promo code every time I change it. Once I achieve my goals with my current therapist I plan to ditch this app altogether due to Calmerry /platform.

I got lucky and I got paired with a counselor who I have good rapport with and I’m so grateful for her support for getting me through some extremely difficult things in my life. Sometimes her responses are sporadic and can go a couple days between but overall she is on point with responding at least once a day. Calmerry itself could use a little work. Messages sometimes get deleted when they don’t send or appear to have been sent (on both our ends). It keeps asking me multiple times a day to accept the new terms & conditions. Overall I’m satisfied but there are some glitches that could be improved on please.

Good home-made products are easy to use, interesting without gorgeous pictures, but they are fascinating

Like my Counselor! Calmerry provides live groupinars to attend, journal entries for you to keep on your own or discuss with your counselor, and constant communication with whoever you're paired up with. I've never had to switch counselors but you can do so without a trouble if you feel you don't click with them.

I love it already. I chose the one video chat a month and the 24/7 chat option.. Which isn’t live but seems fast depending your therapists schedule.. Also good customer support and crisp and organized app. Better than lemonade and no insurance required.. :)

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