Teen Counseling Reviews

I have never before written a review for anything but I am just so annoyed that I need to. I am a teen who was super excited to finally meet my counselor and finally just start talking to someone professionally. I filled out the whole questionaire, my mom set up the payments on a Tuesday afternoon. I matched with a counselor, whom I read her whole bio and I was super excited to get to start working with because she seemed like a perfect match. A couple of days go by and she has not reached out to me in anyway. My mom, confused emails her and she says that “she is not taking in any new clients and will get us set up with a new counselor asap.” My mom then replies back with a little bit of feedback saying that the program should only set teens up with counselors that are available. She replies that she forgot to turn her availability off and that it is her fault and again would get me setup with someone asap. It has been days, with still nothing changing. My mom has paid for a full week with me having no counselor. I am very disappointed and annoyed.

I simply cannot comprehend the positive reviews for TeenCounseling. I paid $400 every four weeks for more than two months for one single half hour appointment. The counselor was either on vacation, had extremely limited hours or would arbitrarily cancel appointments, which are only a half an hour. I contacted this app three times to discuss my frustrations and no one even bothered to respond. I would not have resorted to online therapy if not for the pandemic but TeenCounseling has guaranteed that I’ll never try it again. Please save your money and find a service that demonstrates care and concern for their clients. What a tremendous waste.
* DO NOT be fooled by Teen Counseling’s responses to poor reviews. They will completely ignore any inquiries, pleas or other correspondence. I contacted them four times in two months and never received a single reply. They sure were quick to respond to my negative review though. As if by leaving the same exact email address that I’ve used four times before would Garner any kind of response. I did try again and as you could likely predict they didn’t respond. Again. I had high hopes for this service as my son heads to college across the country but they’re clearly only concerned with your subscription fees - definitely not concerned with your children’s well being.

We were pleased with the counselor for the most part, but there were weeks that they weren’t available (I get it, they deserve vacation time) but no credit is given to participants. In the 3 months we used the service, there were about 6 weeks missed. As well, you cannot book future appointments, just one at a time. So sometimes there wouldn’t be available appointments, and since this is teen counseling, as the parent, you can’t book for them. This is what ultimately caused us to quit. I felt like I was throwing away my money as well as it created another thing for me to nag my teen about (one reason we needed therapy to begin with).

Fix the scheduling so people can book recurring visits and I suspect you’d keep patients much longer.

After not being able to use TeenCounseling for more than half of the month because of their errors and glitches- causing appointments to have to be rescheduled- they won’t return or comp the remaining sessions.. this is not a user error, their app was down... so, they ought to make good on almost $300 worth of services paid for. A reasonable person would see the problem and remedy it. The clinician we were paired with was amazing and we cannot even contact her through TeenCounseling - we just look MIA. I am sure the platform has many excellent clinicians... but at the end of the day, you’re paying a business to connect you with a healthcare provider and the business being the middleman means they will take their cut whether or not they follow through with what you seek from them- which is, services you pay for seeking help *to be met* in a fair deal.

We set up counseling for our daughter who is a teen. The first therapist we were assigned was less than professional. Without going into too much detail, she was not what we expected in terms of professional appearance on the video call. Additionally, she ultimately ended up vaping in front of our 14yo daughter while on the call. Not a good look for someone I am trying to prop up as an influencer for my child. So I messaged Teen Counseling on a Saturday not expecting to get a response until the next business day. To my surprise, they were extremely responsive and immediately took our profile out of the automated assignment portal and hand selected a new counselor for us within about an hour of my initial message. We are now working with a new person who is equally responsive and inquisitive about our situation. She has done a great job of gaining background knowledge ahead of our session this week.

My 16 year old son was going through an angsty time, showing some aggression towards other kids, acting out and got in trouble with the police. The first thing I did was call a therapist for help, and stumbled across Teen Counseling. This is going to sound like a paid for add, but it really did seem easy. After you tick off the issues you’re concerned about, and describe your situation, you are matched with a therapist. My son was a bit resistant at first but knew he needed some help so he agreed to do it. His description to his friend of the therapist was something like, “He looks like a teacher, kind of nerdy, but he’s really cool to talk to.”, and followed that up with referring his friend to the same guy!
I think that says a lot! So suffice it to say that I’m really pleased with the experience. I can see a difference with my son already and it’s only been a month.

I look forward to my counseling appointment every week, and I know that may sound incredibly lame, but it genuinely has been such an enormous help to me. Just having someone objective that I know I can trust to unload my brain to, without feeling bad, makes me feel secure and put together. Truthfully, you have to do the work with your own mind, but to have someone consistently who knows what you are going through is a major help in the healing process, because sometimes you just need help to lift your heavy feelings off your shoulders. I recommend counseling to anyone who might be struggling because even if it doesn’t provide an immediate cure to whatever issues you’re experiencing, it invites you to look inside yourself and discover how powerful your own really mind is, and discover the immediate strength you gain when you realize that YOU are the one in control of your own mind. I wish you all peace, health, and happiness, good luck!

Going to therapy with people face-to-face is full of anxiety and worry. As well as having to pay more and try to find the right therapist for me. But my doctor told me about TeenCounseling (teen counseling) I felt a little bit skittish about it.

I had to tell a little about myself. But their question did make me feel at all uncomfortable. As soon as I finished they gave me a few people. I try it. Within the first day I became very comfortable with my therapist.

I’m right now in my daily sessions. Already I see a difference within myself. I love the apps very much and highly recommend to anyone to try it out.

It has been a godsend for my son. The format and wonderful support he has gotten has been worth its weight in gold. Particularly during the landscape of Covid and with mental health issues exacerbated by the paradigm shift in teens’ (and everyone’s) daily lives. I am very grateful for the help he has received and continues to. Therapy sessions are fruitful and engaging, the option to message and respond through TeenCounseling are great, and communication from the parent side of the fence has been great as well. Highly recommend it.

I called many, many counselors in our home city but none had an interest in helping my queer child work through a break from fundamental religion. As a last-ditch attempt at finding help, I tried teen counseling. It’s been fantastic! I wish this had been my first stop. It took a week for my child to get the hang of it and learn to communicate effectively. The counselor was wonderful helping us navigate my child finding their voice.

My child is doing so much better and it’s relieving to see my 15-year-old come back to life.

I am beyond thrilled that we found the Teen Counseling resource via my adult use of BetterHelp, especially since online has become so necessary!!
This is my teen daughter’s third therapist, and her favorite by far. She has direct access, confidentiality, and flexibility not to have to meet in-person (even though she benefits from in-person when possible).
And, it’s immensely affordable compared to other experiences, without losing any of the expertise and professionalism. There are 7k+ therapist to chose from, and their intake assessment helped us to narrow that down easily. Fortunately, the first recommendation fit!

This was a great option when we couldn't get out to see a therapist face to face. No problems with billing. It was a little confusing to get the sessions started, but that's to be expected anytime starting something new. Had to learn exactly how it all worked. I was a little concerned about cost, but filled out a quick financial application and was approved for a somewhat reduced cost. I felt it was worth it, considering teens already have some trouble coping with their changing feelings/bodies/whatever, AND being stuck in quarantine just made a lot of these issues surface in an uncomfortable way. Very helpful service.

One of my children has been struggling for the past couple of years. We were finally able to convince them to go to counseling. Of course by this time Covid hit and counselors in our area we’re not excepting new clients. Thanks to TeenCounseling, the counselor TeenCounseling set us up with as well as my child’s hard work, they have been working through there anxiety, depression and self-harm. It has been a little over a month and we have already seen great improvement in my child’s behavior, and attitude. I cannot support TeenCounseling enough.

Love it, love it, love it. Traditional methods did nothing for my 16 year old who has had anxiety and bouts of depression for 6 years. We didn’t think we would ever find anyone that she could feel at ease with, enough to actually participate. I found this company and my daughter has been showing improvement and she actually does it on her own. The texting is how she communicates with everyone, so this is perfect. When in a crisis, she uses it a few times a day, and less if life is a bit easier, no worries. Our counselor is so awesome and takes the time to really listen and give sound advice in today’s world, with today’s s problems. This has been a life changer.

Amazing amazing amazing, Laura Burns was the best therapist I’ve ever had. I’m am the type of person who doesn’t enjoy these type of things and can’t see how one can help because your not in my shoes you don’t know me, but this time around was different I have so many strengths I wish I had been more open to instead of letting my inner thoughts cloud my mind. Since starting this journey I’ve had so many skills that I can apply to myself and others and realization tactics. All I can say is I’m so much more happy and comfortable with what has happened and where I am today thank you Laura Burns and may we meet again.

Been receiving services for one month now I love the flexibility to work around our schedule the convenience of being able to do it from home having a younger person which my child feels they are able to connect with better and the professionalism shown by the therapist. I also love as a parent how I can communicate with the therapist privately aside from my child and my child has that same outlet on a regular basis that she can reach out knowing that the therapist will respond when convenient to their schedule. I recommend anybody to give this a try as our children are worth it.

So it’s not free (obviously) but it is helpful. It is just like having a therapist, but perfect for those with extreme anxiety that would prefer to just type out their thoughts to a qualified professional. The therapist I was assigned even checks in throughout the week (something you don’t get with other services). The survey at the beginning pairs you with someone who they think you would do well with, but if you two don’t click there is the option to change. <-Super thoughtful idea.

I have been able to really see where my brain is stabbing me in the back with TeenCounseling 😂. I hope if you’re looking at reviews then you try TeenCounseling, because truthfully if you didn’t want help you wouldn’t have scrolled through the reviews ;)

I’ve never written a review before but it frustrates me that there are so many bad reviews on this! I have been using this since October of 2018 - about 7 months ago. At that time, there was a LOT of bad controversy about better help after Shane dawson was sponsored by them. This made me skeptical, but I felt inclined to at least try it for myself anyways after watching a video with a in depth good review on it.

I was in the worst mindset I had ever been when I began consoling. The lady I got paired with was a perfect match right away. She’s quite responsive and I feel there’s a mutual trust. Before this I was terrified to do therapy young because my sister had a terrible experience at a nearby center. I couldn’t be more happy to do therapy online. I genuinely look forward to my sessions. She helped get me out of a really bad place.

My 14 year old son has been dealing with tons of anxiety, negative thoughts and low self esteem. After hitting a low point, he agreed to try counseling through TeenCounseling. He was extremely nervous beforehand, but after our first session, he was very happy! Our counselor was VERY helpful and gave some fantastic advice, and my son is looking forward to the next session already!

A side note— I was worried about how a video session would be effective (versus an in person session). It went REALLY well! Our counselor was very personable and made my son feel comfortable. It was actually nice for him to be able to do it from the comfort of his own room. Plus there is the option to email messages in between sessions, which I think my son will actually utilize if needed.

I highly recommend TeenCounseling! VERY impressed!!

I enrolled my daughter for teen counseling to address her anxiety and depression. I’ve reached out to several local therapists but struggled to find a competent therapist I trusted that had experience with teens. I read other reviews and decided to give Teen Counseling through the Better Help app a try and it was the best decision. We were paired with an excellent therapist who has been working with teens for over 20 years. Not only does she provide a safe and open space to talk but is also super solution focused. Her suggestions have proven to be very helpful. She is also available to message in between therapy sessions. As a parent learning about teen depression and anxiety, it’s so valuable and reassuring to be able to message the therapist any time with questions and updates. This is an incredible app and highly recommended!!