Contact OVpay Support
Company Name: Trans Link Systems B.V.
About: With OVpay, you can use your contactless card or phone to check in and out of
Dutch public transport. This is the accompanying app—perfect for both seasoned
travellers and first-timers.
OVpay Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Trans Link Systems B.V.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit OVpay Website
Privacy Policy: https://www.ovpay.app/assets/docs/nl/ovpay_app/Privacystatement.html
Developer: Translink Customer Care
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4 Most reported problems 😔💔
We were in Amsterdam and used the Metro successfully with our debit cards and then on Tuesday 5th May we used the train to get from Central Station to Schiphol airport again using our 2 debit cards .At Schiphol airport we did not encounter anywhere to scan our debit cards.On checking my bank balances I see that we had been charged £28.80 for each of us(husband and wife) for a journey that should have been just over 5 euros. I have tried on line to reclaim but the website on ovpay would not let me enter my bank details.The payment reference numbers for the transactions are nlovmqjayp6gm68j67 and nlov9b5gvxbylk9j8y I would very much appreciate a refund for the difference Looking forward to hearing a favourable response.Yours Douglas Kerr PS we very much enjoyed Amsterdam as we were there at Dam square for the liberation day event.
Support needed
by Knicotera
This app works fine on an older iPhone, but on the iPhone 16 Pro, either the new hardware, software, or deeply embedded configuration data causes the OVpay splash screen to show and then an indefinite loading spinner against a pink background. I’ve tried reinstalling the app numerous times, restarting the phone, removing OVpay from iCloud backup, etc. but nothing has worked. I also tried emailing support but haven’t received a response. Please assist if possible. Thank you.
Horrible
by Nnxion
Half you need to do in the app, half on the website, website FAQ is out of date with the app. You first need to add a card for searching trips while on the website you can do it by adding the payment reference and the amount.
Card can only be added by finding a payment reference. What a terrible experience…
Add OV-Chipkaart to app please!
by Ryan Herr Music
Please can you add the ability to add your yellow personal OV-Chipkaart into this app as well, not just debit/credit cards.
This would be such a great feature as sometimes I forget to bring my card with me, but I always have my phone. It’s a great back up plan and just plain makes sense overall.
I have a subscription with my chipkaart that gives me discounts.. I would love to also use my subscription by only scanning my phone.
Is this possible? Make it happen please!!
Have a Problem with OVpay? Report Issue
Why should I report an Issue with OVpay?
- Pulling issues faced by users like you is a good way to draw attention of OVpay to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a OVpay customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using OVpay.
