hum kids app not working? crashes or has problems?

hum kids Status

Last Updated on 2025-11-13 by Colgate-Palmolive Company

I have a problem with hum kids

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2 User reports:
App has problems

User reports 2

2 Problems reported in the last 24 hours

Most reported problems

Something else

60.0%

Not working

40.0%

📋 3 Reported Issues:

Erika 2023-02-28

App keeps crashing after face recognition. I have tried deleting and reinstalling app as well as the iPad it is on. Please help as the device I just got for Christ,as is worthless.

Kristen 2023-02-26

Our Hum app keeps crashing at the screen where it recognizes your face—just crashes the app closed.

Cynthia 2023-02-09

The app was working fine on the iPad. And today it would crash when starting a game.

Showing 1-3 of 3 reported issues:

Have a Problem with hum kids by Colgate? Report Issue

Common hum kids Problems & Solutions. Troubleshooting Guide

Table of Contents:

hum kids iPhone Issues and Solutions

hum kids iOS app crashes, not working, errors
hum kids iOS app network issues
hum kids on iOS has black/white screen

hum kids Android App Issues and Solutions

hum kids has errors/crashing/not working
hum kids server network connectivity issues
hum kids has black screen

⚠️ Troubleshoot | Fix Now in One Click

hum kids iPhone Issues and Solutions

How to fix hum kids app crashes or not working on Iphone (iOS):

Close and restart the hum kids app on iPhone
Update hum kids app to the Latest Version for iOS
Uninstall and reinstall hum kids iPhone app
Update your iPhone to the latest iOS version

Fix hum kids on iPhone unable to connect to server/internet connection issues::

To resolve hum kids network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

hum kids Android App Issues and Solutions

Fix hum kids not working on Android, crashes, errors or is unresponsive:

Force Stop the hum kids App
1. On android, goto Settings » hum kids » click [Force Stop]

Update hum kids to the latest version on PlayStore

Clear hum kids App Cache and Data:
1. On android, goto Settings » Apps » hum kids » Storage » click [Clear Data] option. This clears both data and cache.
2. restart hum kids.

Fix hum kids unable to contact server/ hum kids internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click hum kids » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto hum kids » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch hum kids

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit hum kids Website

Privacy Policy: https://shop.colgate.com/pages/privacy-magik

Developer: Colgate-Palmolive Company

‼️ Outages Happening Right Now

Oct 26, 2025, 12:49 AM
a AndroidOS user from Sayville, United States reported problems with hum kids : Not working
Oct 24, 2025, 11:56 PM
a iOS user from Owosso, United States reported problems with hum kids : Not working
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