Didimo Showcase Status

Last Updated on 2022-12-21 by Didimo, Inc.

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Common Didimo Showcase Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Didimo Showcase app on iOS and Android devices. Solve all Didimo Showcase app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Didimo Showcase iPhone Issues and Solutions

Didimo Showcase iOS app crashes, not working, errors
Didimo Showcase iOS app network issues
Didimo Showcase on iOS has black/white screen

Didimo Showcase Android App Issues and Solutions

Didimo Showcase has errors/crashing/not working
Didimo Showcase server network connectivity issues
Didimo Showcase has black screen

Didimo Showcase iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Didimo Showcase app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Didimo Showcase app crashes or not working on Iphone (iOS):

Close and restart the Didimo Showcase app on iPhone
Update Didimo Showcase app to the Latest Version for iOS
Uninstall and reinstall Didimo Showcase iPhone app
Update your iPhone to the latest iOS version

Fix Didimo Showcase on iPhone unable to connect to server/internet connection issues::

To resolve Didimo Showcase network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Didimo Showcase black/white screen (blank screen) on iPhone:

Follow the Didimo Showcase iOS app troubleshooting guide Here →

Didimo Showcase Android App Issues and Solutions

Fix Didimo Showcase not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Didimo Showcase app issues:

Force Stop the Didimo Showcase App
1. On android, goto "Settings" » click Didimo Showcase app. » click "Force Stop".

Update Didimo Showcase to the latest version on PlayStore

Clear Didimo Showcase App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Didimo Showcase app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Didimo Showcase.

Fix Didimo Showcase unable to contact server/ Didimo Showcase internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Didimo Showcase » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Didimo Showcase » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Didimo Showcase on android.

Solve Didimo Showcase black/white screens issue on Android:

Follow the Didimo Showcase android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Didimo, Inc., developers of Didimo Showcase.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Avatar SDK Showcase Website

Privacy Policy: https://avatarsdk.com/privacy-policy/

Developer: Itseez3D, Inc.

About this app

Our Didimo cloud-based platform gives businesses and developers the ability to create authentic avatars at speed and volume by integrating our API or using our Unity SDK with your application. Sign up within DidimoShowcase and receive 10 didimos (with additional didimos added regularly) to explore, test, and create your vision. Didimo makes possible user-generated 3D digital humans--fast, high-fidelity, at scale and at runtime-- from a simple selfie in about 60 seconds. Your account also comes equipped with high-quality example didimos that allow you to experience a range of features. Integrate your users’ lifelike digital humans into your apps, sites, and experiences with ease. Learn how to integrate our API within your app, game or platform by visiting our Developer Portal ( ). To sign up and for additional details, visit our Customer Portal ( ). For general information, inquire at info@didimo. co and for technical support contact us at support@didimo.