CIDER Status

None of my past orders, wish list, etc are showing up

I placed an order yesterday evening, it went under "in elaboration" as it always does, but this morning, when I expected to see the acceptance and the tracking number, I had the very bad suprise of being unable to see my profile page. What could be seen was my homepage, but as soon as I tried to check any of the orders (previous, actual, refund etc) it asked me to log in. I promptly did and it happened the same thing, several times. I hence decided to delete and re -download the app, hoping for this to be a cache issue (despite having emptied it previously) thou this didn't do anything else than worsen the problem: when I downloaded it anew, ALL of my previous and actual orders, as all of my points (as a BFF level) were GONE as if I had never shopped at Cider before, no matter the fact that my email and Apple Log to be the same. I don't even have a way to see if my last order has actually been placed. I am horribly disappointed by this all, and furthermore by the absence of a customer service reachable in real time, as the customer care chat is unavailable if you're not logged. I previously ordered 5 times in 2 months from them, with orders superiors to 100 euros each, and I had nothing bad to say on their company until this last order: the quality of the clothes is always very very good, particularly for the price, but after this 3 days nonsense I won't anymore if they will not compensate this. (I had issues with them accepting my credit card with this last order for 3 days, which they couldn't explain, so much that they supposely refund my order and I had to replace it via PayPal. I wrote them an email and will keep you posted on their answer, hopefully they'll manage to solve this spiteful mess and provide a decent discount for the bad service provided.

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Hi, I have ordered two items from your company. They were charged on my credit card but I have not received them. How do I resolve this problem. I will not connect or pay the one dollar fee and give you my credit card again.

I can’t seem to order a top

hello, i ordered some clothes from cider two weeks ago and i do not know why but my orders return to cider again. I could not get my orders. And i am pretty sure that the address that i gave you is true because i always write down same address and got whatever i order all the time. Could you please help me about this situation immediately because i will leave this address two weeks later!

I've already emailed you already about this but haven't heard back. The app crashes when I try to sign in. I have some returns and need to send them within the next few days. I'm going to my father's funeral and then going on holiday for two weeks, so I need to get the return done straight away. Please advise, Lynn

Cider won't let me pay for my shopping cart. It says I have insufficient funds when the cart cost $130 and I have a lot more than that in my bank account. This is really frustrating!!

please send return lable

The pictures of the clothes on the app is does not load unless you expand it