Jerufun Reviews

I wanted to rent a bike, but Jerufun is impossible to use. It has been over an hour and I have still not been able to enter payment details, even after trying every possible solution. I have not been able to reach a single person who could help navigate Jerufun .

I live in this city and could imagine myself potentially using the service every day to commute to work. Unfortunately, with an app so glitchy, there is no way I will become a paying customer. It’s a shame- this city needs a viable solution to the traffic and congestion from the private cars.

Jerufun just felt slow and laggy, when you are filling in text the icon are on top of the text, or you got a problem where you don’t even see what you are filling in, the ID scanner feels nothing official and just feels like they are taking a picture without your ID, also I wanted to rent the E bike, so I scanned, then asked to put in my ID, then after a few try’s it worked, but then I scanned the bike and it wasn’t working.

All and all Jerufun felt rushed, and that is why I feel like the bike company will fail.

It seriously feels as though Jerufun designer (for at least the English version) has never used an English app. It’s extremely confusing and it took us twenty minutes to rent a bike. One particularly annoying (and easy to fix) problem is the button labels.

We saw a button say “copying image” and assumed that meant that it was copying the id image. After a couple of minutes of nothing happening, it became apparent that we had to push the button to start the process. The “unlocking bike” button was similar.

Signing in took a while specially that the scanner for the ID (drivers license) was not working properly. However, after trying multiple times it worked. Unlocking the bike was easy. But after being on the bike for over 20 minutes I realized that my left leg was hitting a part of the bike the whole ride and the seat was pretty uncomfortable. I got home with bruises on the back of my left leg. Finally, I thought 42 shekels is a bit pricey for an hour ride.

Hey, the concept seems great.
My reality though is that Jerufun never actually allows me to load my license or passport.
It just tells me over and again, Error Please Try Again Later. We’ll later now is 6 months of hoping Jerufun will be fixed and Nothing!
So frustrating.

Jerufun is horrible and doesn’t work at all. And when we called they just said Jerufun has problems.

Error constantly when trying to upload any American identification. Waste of time trying. Very frustrating

Full of bugs and false charges!! Avoid it if you don’t want to be scammed!

ID scan not working for German passport

I’m surprised they only have 1.3 stars it has mostly worked for me… they do have strict Shabbat restrictions but so does all Jerusalem… I have had issue docking but they called me and fixed the issue.

Easy to use, friendly interface