Delivered, by Lowe's Reviews

Horrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. DeliveredbyLowes always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on DeliveredbyLowes at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until DeliveredbyLowes is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract.

DeliveredbyLowes is an absolute pain to use. Yeah wasn’t fortunate enough to be around for DispatchTrack but all the supervisors for my DT, XDT Logistics, and CGD Logistics all say DeliveredbyLowes was like taking 100 steps back. I truly hope for the sake of this business, current and future drivers/helpers that y’all do something about DeliveredbyLowes. The delivery windows are always off, I’m constantly having wrong phone numbers/addresses, and the simple fact that you guys updated DeliveredbyLowes where we can see delivery instructions yet they are never there, baffles me. When I start the transit to a CX’s house, they should be notified that the delivery driver is on the way. Because when you can’t even put the right phone numbers for us to call, do you expect us to just pull over and waste more time contacting Spirit or our routing manager to find a number? Because we’re NOT!

Going from DispatchTrack to DeliveredbyLowes is like going back to the Stone Age,Lowes do yourself a favor and the hundreds of drivers and contractors,update your app or bring back DispatchTrack,but after working for this company for 15 years I know you don’t care and never will,it will always be about the company,not even about the customers,employees or sub contractors DeliveredbyLowes doesn’t even rate one star,I see the fine job your tech people did with Sterling and think to myself why don’t you leave this part of the business to professionals because you are failing miserably
A VanderSpek
San Marcos,CA

Almost everyone who uses this is still complaining. It constantly logs us out. We then have to reload the stops. Manager release,put back in transit,then back in arrive. Why do flat bed still need to do anti tip disclaimer to close out stops. We don’t do appliances. We need a map that shows us all our stops. Move the notes. iPhones can’t even select reasons why we can’t drop me deliver. Not enough options. We’re constantly questioned because no one can see we finished calls. Fix it already.

Lowes delivery is a complete joke, you guys should pay attention to your reviews and do something about it. The routing is a complete mess, no two ways about it. DeliveredbyLowes is also worthless and very much a pain to use. Good luck if you lose service and need directions to the next delivery which is probably an hour or more away. They do not notify customers of anything and delivery windows are constantly wrong. I hope that you guys do better but I highly doubt it, extremely unsatisfied.

Our company and Carriers are losing money daily due to DeliveredbyLowes. Stops disappearing, statuses not flowing over correctly. We are having to supplement our carriers for this. It should not be so hard to get paid correctly. On top of this major concern, is the limited visibility for the carriers - no visibility through DeliveredbyLowes for the contractor to look back at pics/notes uploaded, and no way for them to lock the route in / without stops disappearing. This was to mirror Dispatch Track, but is failing miserably.

Major step back from the previous app we were using. There’s no reason why we shouldn’t be able to see all stops especially when the routing is so terrible!! Literally going from point A to C back to A then F then B. It’s madness and frustrating to say the least. Please. Get it together. Fuel is too expensive for this whole operation to not make sense on all ends.

App does not work correctly with iOS 16 will not let you go past the manager release screen. There is no select for manager release screen

Worse delivery application ever. No way to truck your stops or back to check any off them. DeliveredbyLowes serve Lowes only but not delivery contractor.

Turn on ability to checkout previous delivery stops by date.

DeliveredbyLowes was fine until I updated to iOS 16. Now, the “submit” button isn’t visible on the signature screens/pages. So once the “manager’s release” and/or the customer’s signature is obtained, there’s no way to submit it in order to move to the next step in the delivery process. Please fix this ASAP!!

App works ok. I would like to be able to see tomorrow before midnight. Hard to plan when you don’t know if you have 5 stops or 15 for the next day

DeliveredbyLowes doesn’t work well at all it has so many glitches and takes so much time trying to find out what is going on since DeliveredbyLowes doesn’t work correctly

Lowe’s got rid of dispatch track app which was really good to go with this trashy app. It’s awful if I could give a zero star I would I guess some companies like making things harder for the driver and go backwards.

Unable to load , glitches and freezes, logs out every 5 mins, please fix the issues for your drivers

How about we act like we’re in 2022 and add a remember me on the login. Pain to have to go find the generic email and password they assign you to use. Makes logging in real aggravating

Please enable a map would be nice easier to map out in case of deletes r/s etc ! Simple also everything the other guy said before me ! Please !

App constantly kicks you out and you have to delete app and reinstall everyday for the updates

DeliveredbyLowes is the worst app that someone can use to work honestly , so many things going on its just unbelievable

Garbage Garbage Garbage, Lowes company get your money back from developers
Invest in real ones
I had to put one 1 star to move forward but its truly a -2 star

I am forced to use DeliveredbyLowes for work and i am very close to quitting my job because of DeliveredbyLowes alone. It was built to disappoint the user.

I’ve been forced to use DeliveredbyLowes for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work DeliveredbyLowes .

For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see.

Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out.

Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours.

Just…please fix DeliveredbyLowes. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess.

As a dispatch Supervisor I have to say DeliveredbyLowes is just horrible. The drivers spend so much time trying to get this to function right and is the cause of some drivers quitting.

1. Notes seem to be at the bottom not easy to see causing drivers to not add notes and then causing more working finding out what happened to the delivery.

2. When drivers put pictures in and I log in from my phone I cannot see those pictures makes no sense for a subcontractor who does not have access to the lowes portal.

3. Where is the instructional video on DeliveredbyLowes we can show drivers?!

4. Updating from DeliveredbyLowes to the lowes portal is terrible causing multiple emails about closing deliveries that are closed on DeliveredbyLowes but not showing in the portal.

5. Seems to be issues doing add on in DeliveredbyLowes also some stops just get deleted off DeliveredbyLowes causing miss counts.

6. Drivers just hate DeliveredbyLowes and basically throw their hands up.

To many bugs takes to long to do anything and there’s nothing that really makes our life’s better by using the lowes delivery app. Iv used multiple others with different contracts an never had any where near the same amount of issues. Please take a step back and figure out a new version to make our life’s better after dealing with this idiotic app that we have used for over a year

It does its job. It could be much better though.

1. Add a map !!!!
2. Remember ATLEAST the email!!!!
3. Allow pictures to be seen on app. i.e: if me and my partner are using DeliveredbyLowes and he uploads a picture that picture will not show up on my app. Even if i refresh.

DeliveredbyLowes unfortunately is garbage, please work on fixing it or go back to DispatchTrack. DeliveredbyLowes your contractors cannot see real time updated notes and photos or even status of the delivery.

I am not sure why Lowes is forcing delivery team to use DeliveredbyLowes if it doesn't really work.

PLEASE LOWES FIX ALL THE ISSUES OR USE ANOTHER APP TO MAKE DELIVERY PROCESS A LITTLE EASIER TO THE TEAMS.

DeliveredbyLowes doesn’t deserve a single star it is The Worst delivery app ever created. It drains your battery, it’s not user friendly at all. The moment you install DeliveredbyLowes it IMMEDIATELY takes up 50 percent of your battery and if it goes offline then you could find yourself lost in the middle of nowhere

Honestly DeliveredbyLowes is decent. in function it does at the very least serve it’s purpose as delivery app even though it is annoyingly through when it comes to record keeping…

navigation works fine as long as address inputting was done correctly otherwise it’ll pin your customer In a field so still presents the need to double check every trip

Calling is nice again as long as number is correct

Notes are the only bravo I have but it comes with a but on the up side it’s great that it updates and records every time you or anyone logged in takes an action on DeliveredbyLowes BUT I have to agree with broadway up there and say the location of notes needs to be moved up to very top since communication is the most vital part of our day it should obviously be the first thing you see or should pop up as seperate window as soon as you select the customer order and have to be closed out before moving on like you have done so well with the other much less important information sections like haul away documentation etc.

Last but not least why on GODS GREEN EARTH can’t we have a map I mean is it because the coding is so complex, I mean I’m no software developer but no one exists on the lowes app dev team that possesses the knowledge to get this done? Because if not I will personally fund every dollar needed to get a map added to DeliveredbyLowes it’s been done before with dispatch track so let’s get it done right!!! First things first let’s get Somebody on the phone with dispatch track and talk to the map guy see what he did! Let’s be real y’all know that guy has already seeN DeliveredbyLowes and is waiting for the chance to add his genius and put a map on here and that’s the only way to improve DeliveredbyLowes!!
Recap
Step 1 Add a map
Step 2 put notes on top
Step 1+2= delivered by lowes finally becoming an actual delivery app
Regards
-THE GOAT
PS I WANT MY MAP

Unfortunately App is garbage, please go back to DispatchTrack or hired someone who can really fix it, delay on everything, photos and notes get lost, no real time updates. Please fix this issue in order to make the delivery services easier

This needs to be fixed asap. When taking a pic it doesn’t let you zoom in or zoom out and flash doesn’t work either.

DeliveredbyLowes is so beyond functional that it offers no benefits that surpass rudimentary logistical coordination. DeliveredbyLowes often pulls up addresses wrong, requiring drivers to manually look up locations. Servers are hit or miss too so real-time updates on stops are better delivered to coordinators through text. The way checklists and photo acquisition is handled within DeliveredbyLowes is so unintuitive that drivers don’t even use them as intended because doing so is effectively impossible. DeliveredbyLowes fails to accomplish what it sets out to do. If DeliveredbyLowes were a person, and facilitating deliveries was its job, it would be fired. A statement the makers of DeliveredbyLowes should think hard on.