Empeople CU Reviews

I have been using the old application for as long as I can remember, and almost never used it outside submitting edeposits for checks. The majority of the information I needed/used had to be accessed through the web browser. The new app seamlessly brings the web browsers features to your fingertips! Exceptionally intuitive and user friendly. I was apprehensive at first, as I fully expected this version to be more of a face lift than a true rework. WOW, I am so glad that I was wrong. I am so happy to have a state of the art banking app that makes sense. Huge props to the team that developed the application!!

At first I was bummed about the new format. I’d been so used to the old version for almost 8 years. I’m getting the swing of things…. It doesn’t seem as easy to pay on loans or transfer, but I trust the tech team behind this and I’m gonna make it work! $zenrasta

I do not like your updated app. When I am making a check mobile deposit and am trying to capture the back of the check, nine times out of ten, it won’t take the picture. I keep pressing and nothing happens and “Tap to Capture” never comes up or I get a Capture error. Very frustrating!!!

Also when I am looking at the transactions in my checking, there is so much extra stuff in the description field that a lot of the times, I can’t tell who the merchant was for that transaction. It would be helpful to maybe abbreviate the words “Withdrawal and Deposit” to make room for the merchants name. When I bring up my online accounts on the PC, it’s fine, I can read the merchant. It’s just EmpeopleCU for my phone.

This updated app is incredibly unintuitive. The first DECU app was superior in many ways. I found it much cleaner, more organized wherein all my accounts were listed on one long list. No having to swipe left and right. Is it difficult to swipe? Of course not but it’s pretty bad design when you’re adding steps to general productivity. Now I have to navigate options just to see my full list. The menu of options is pretty decent and offers more features but again, it’s a veneer of better organization. The basics are more unproductive. Change is constant and we have to accept it but this is a very poorly done new app. On a side note - why couldn’t you just update the previous app?

Big fan of Deere Employees Credit union, but EmpeopleCU layout is the worst one that has been released. I have given it a chance before writing this review. I thought that maybe I just needed time to adjust. EmpeopleCU is not intuitive and is hard to find key pieces of information such as due dates, and the lack of testing before required release was very disappointing. I have always encouraged anyone eligible to use DCCU, but this release makes it difficult to keep recommending. The other element that is frustrating is that the desktop website has the same layout so the frustrations are identical. Can’t wait for the next platform release ( hopefully that happens sooner than they have previously been done).

Paul B.

Old app was better. It automatically recognized the amount and taking pictures was easy. I have an iPhone 12 Pro and you now have to manually enter the amount of check, click through pop ups, turn the phone around and around until app recognizes it is in landscape mode, and then scroll until you find the hidden ‘submit’ button. This is when EmpeopleCU works; which it didn’t for a while. Meanwhile, I lose interest on savings. Only good thing is that adding payees to bill pay is now possible, but it’s hidden and awkward to navigate. That’s the only thing that needed to be fixed.

The new app is very powerful, the security is great (once you get past the frustration of setting it up), and I love having multiple accounts linked for easy cash transfer. However I find that the large icons mean less information on the screen. I have to do more button tapping than I used to.

I don’t like how hard it is to see the transactions. It used to have a negative sign before the amount to show that something was withdrawn and it would be red. Now it’s just black/grey and no sign. It’s harder to see where money went to in description because there is so much non-important information and then “…” before it gets to where the money is going to. I used to be able to see all my accounts on one page, but now I’ve got 3 accounts then I have to scroll to see more.

The deposit feature doesn’t work well. It didn’t activate right away to be able to take the photos. My husband & I each deposited one and we just kept messing with it. It finally worked, but there was nothing different that got it to work - it just finally did. Also, I couldn’t choose my other accounts to deposit the check into. It only gave the checking account as an option. This is definitely a downgrade.

This is a fantastic iteration on DECU’s previous application. I’m enjoying every aspect of it. I feel like I have so much more control over my money without needing to contact the bank. EmpeopleCU is fast, intuitive, and beautiful! Face recognition is such a plus, too!

The new log in is so nice with face recognition. No more entering your log in info and the improved look on all you accounts is easy to navigate. I was mildly worried about the new log in and how difficult it might be but in reality it is a great upgrade. Tks Karl Smith

On the new website, I have not yet been able to find two bits of information on CDs that are really important to me. First, the maturity date does not show up on the dashboard for each of the CDs, and secondly, I don’t seem to have the ability to go in and change the beneficiary on each of these individually. Am I missing something?

Love the new app it’s super fast and easy to navigate through. I have facial login and almost instant access to my accounts at deere. Awesome credit union great to have there support whenever I need it.
Thanks again

Haven’t been able to log in for almost two weeks now. Will not update new password. If it ain’t broke don’t fix it should’ve kept the old app smh

Loved the old app…learning the new one and navigation is different but I’m sure will be fine over time? New remote deposit is not as user friendly but will get better! Linking to our budgeting software is still not working?
I’m sure Super frustrating for some non-techy users!

I live over 800 miles away from the nearest branch, but you’d never know it. The service is outstanding and EmpeopleCU is proof of that. It’s really like having a bank branch in your pocket!

I really love the check deposit through the phone. Thank you.

Like how I can pay my credit card using EmpeopleCU finally. As for the payment processing goes on the following day. That is only part I wish they could improve.

Trouble getting signed up/logged in. Trouble making deposits. Credit card section shows payment due after payment has been paid. Tried to submit this review and it won’t allow without a nickname…. Five attempts at nicknames and they’re all taken.

Compared to the old app, you have to make 3 clicks to sign out… I also want to note that you can get a ton of info from the new app- act #, routing #, see your contact info.

Bad color scheme, transaction history hard to read, takes up too much space, more scrolling.

Electronic deposit on new app is VERY BUGGY! Needs work.