Contact aloSIM Support

by Spare Yourself The Headache

You should be able to receive iMessages with these eSIMs but it doesn’t work and this support would be atrocious if dealing with at home, let alone while traveling abroad. My phone was unusually silent so I switched to my primary card (and paid the roaming fees after paying for aloSIM) and my phone was flooded with messages. I checked the support articles and my settings, and then reached out to aloSIM support on chat (but instead they responded by email a little while later). It’s been three hours now of back and forth (well, minimally since they take an hour to respond and initially just send a stream of support articles before actually trying to solve the issue). And there is no phone number for support. Also, you have to keep their app and chat open, can’t toggle away to other apps, or it takes you “offline.” I guess it doesn’t matter because they don’t actually help you through chat.

by Acjeffers

I had a less than optimal experience with this eSIM provider. I purchased an eSIM card that didn’t work, forcing me to buy another one because I needed it urgently. When I reached out to customer support, they initially offered a credit to resolve the issue, but then they completely ghosted me and never followed through, and with not having the credit, resulting in me having to purchase a third package out of necessity. Their lack of communication is unacceptable— especially if needing to be connected in a foreign country. The service works when it should work, however, I would not recommend this service to anyone who values reliable customer support and quick resolutions.

by SullyK

While the app experience was good, I wish it you communicated that the phone MUST be unlocked. For those of us still paying off the phone, like me on AT&T in the US, purchased an eSIM for an upcoming trip to Germany but I cannot use it. Your messaging and videos seem to say you can use both your home line and an eSIM together, seemingly allowing you to “just add” another SIM. But that’s not possible (spoke with ATT tech support). I suggest your communication calls out this potential issue. Would have saved me $25 which I wasted.