Contact Nomad eSIM Support

But it never happened. I attempted to use the service in multiple different countries over a years period of time. I’ve purchased at least five Sims from them, and every one had issues. Tech-support was quick to answer and ask the same questions, and usually not very helpful. Last time I was told to ‘get closer to a tower’. When traveling I activate the SIM before landing in the country I was arriving in, and it would work for a day or two, then I would spend many days without service, no maps, no translator and no way to locate hotels. No tech support unless you can find a Starbucks or have time to sit around a place that has free wifi and wait for a response. Typical time to resolve issues, three days. Yeah the price is great, but the last semi purchased 10 gigs/15 days and was only able to use .8 gigs in that time before the Sim expired because the service would not connect. The company did nothing except offer me their apologies. Which I’m thankful for. Would have liked a refund. Looking for a different company. Hope your experience is better.

terrible service while I was away in France, was promised 4G as soon on the app but was constantly in 3G everywhere I went in France, which is basically not usable. not sure if the service differs with each country. and then when I got back to the states and removed the e-sim, my regular sim for my service here seemed to be messed up. my contacts names all got unsaved, and people texting me saying that their messages are not going through but I do receive them on my end, receiving texts later than when they were delivered. I won’t ever be using this app again, my partner had a different e-sim app and it worked beautifully in France

Major security issue! Venturing from Canada to the United States, I eagerly purchased an eSIM from Nomad, advertised as a service provided by the T-Mobile US network, expecting seamless connectivity and service. However, what unfolded was a series of unexpected challenges and security concerns that left me questioning the provider's reliability. Despite being in New York, I quickly discovered that my IP address was routed to Hong Kong, China. This created a cascade of issues, including the inability to access essential websites, parking, and banking apps. Even my VPN attempts were blocked, leaving me frustrated and concerned for my privacy. Upon reaching out to the Nomad customer service team, I found them to be responsive, yet unfortunately, unable to resolve the issue or provide an alternative solution. A refund was not offered, adding insult to injury. In light of this experience, I would strongly advise those who value their privacy and security to explore other eSIM options other than Nomad.