AccessTicket Status

Last Updated on 2024-06-04 by Primavera Sound, S.L.

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Common AccessTicket Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AccessTicket app on iOS and Android devices. Solve all AccessTicket app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AccessTicket iPhone Issues and Solutions

AccessTicket iOS app crashes, not working, errors
AccessTicket iOS app network issues
AccessTicket on iOS has black/white screen

AccessTicket Android App Issues and Solutions

AccessTicket has errors/crashing/not working
AccessTicket server network connectivity issues
AccessTicket has black screen

AccessTicket iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AccessTicket app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AccessTicket app crashes or not working on Iphone (iOS):

Close and restart the AccessTicket app on iPhone
Update AccessTicket app to the Latest Version for iOS
Uninstall and reinstall AccessTicket iPhone app
Update your iPhone to the latest iOS version

Fix AccessTicket on iPhone unable to connect to server/internet connection issues::

To resolve AccessTicket network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AccessTicket black/white screen (blank screen) on iPhone:

Follow the AccessTicket iOS app troubleshooting guide Here →

AccessTicket Android App Issues and Solutions

Fix AccessTicket not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AccessTicket app issues:

Force Stop the AccessTicket App
1. On android, goto "Settings" » click AccessTicket app. » click "Force Stop".

Update AccessTicket to the latest version on PlayStore

Clear AccessTicket App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AccessTicket app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AccessTicket.

Fix AccessTicket unable to contact server/ AccessTicket internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AccessTicket » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AccessTicket » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AccessTicket on android.

Solve AccessTicket black/white screens issue on Android:

Follow the AccessTicket android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Primavera Sound, S.L., developers of AccessTicket.