The Whale Photo APP is an application that syncs your album to an electronic
digital Photo frame from your phone.After binding the photo frame with the
invitation code or QR code, photos and videos can be sent to the frame through
the APP.
Are you having issues? Select the issue you are having below and provide feedback to Uhale.
By Deanna Bridger 2 weeks ago
Pictures will not shuffle.
By Jim Barrett 1 month ago
I received my “frame” as a Christmas gift at our son’s house in Rhode Island. We connected with his WiFi signal, downloaded about 17 pictures and it worked just fine. When we returned to our home in Ohio, I tried repeatedly to connect with my Wi-Fi signal at home and it will not connect. I erased all the pictures on the device trying to reset to factory settings but still cannot connect to my Wi-Fi in Ohio. Is my frame permanently “bound” to our son’s Wi-Fi in Rhode Island? How can I un-bind the frame from his Wi-Fi?
By Pat 3 months ago
Slideshow quit working
By JoAnn 3 months ago
Pictures sticking at 90% and do not upload
By James 3 months ago
I just received my frame set up some pictures Now it will not start up
By Jewels 4 months ago
My frame will not connect to my WiFi. I have tried moving it to different rooms & right next to the modem—it won’t connect. Any ideas?
By Carolyn 5 months ago
I bought my parents a digital frame. The code is already expired and I haven’t even been able to share it with our family. How do I get a new code?
By Jeremy 5 months ago
Upload stuck at 90%
By Dorothy 5 months ago
Frame is not rotating through pictures
By Belinda 7 months ago
Photo frame crashed. Tried fix it but it will not connect to server.
By Anna Shirina 8 months ago
App loads the picture to 90% then shows failed. Pictures will not send to digital frame. Help.
By RM 8 months ago
The app doesn’t upload the photo I select to send from my iPhone.
By Rebecca Storm 8 months ago
I cannot get my frame connected to the internet.
By Altevolmer 9 months ago
Wie kann man Ordner anlegen Software ist 3.5.1
By Addison Martin 9 months ago
Not all of the pictures from my phone are showing up in the Uhale Gallery. I have pictures on my phone that date back to December of 2008. The app is only picking up pictures through November of 2017. Any thoughts?
By Lisa Mayberry 9 months ago
Photos liad 90% then fail! Help please?!?
By Ramon reeves 9 months ago
Sending a picture and fails after 90%
By Cathleen Grundke 9 months ago
Hello - I'm wondering if there is a way to see the pictures through the app that other people add to the fame so that we do not add duplicates. Are we able to see what others add without seeing the actual frame in person? Thank you! Cathy Grundke
By Kathleen Bradley 10 months ago
When I attemp to send a photo it fails after reaching 90% sent. I am at a loss as to what to do. I have checked that the app is up to date.
By Michael Burns 10 months ago
Photos show in history but say local Photos have been deleted? How can I reload from history?
By Bonnie A 10 months ago
Uhale app will only accesses a few photos from my Google pixel phone. How do I make the app display all of my photos so I can select photos for upload to my frame.
By Kim S 11 months ago
My frame is stuck on 1 picture, won't start slideshow. Can u help with that?
By Sheri Campbell 1 year ago
I received my digital frame last week and sent my code to all my family. Everyone was successful at adding pictures on my frame except my daughter in law. She keeps getting a “won’t bind” code. She has tried multiple times. Can you help us? Thank you for your help in advance.
By Missy 1 year ago
Does not show my frame. And when I go to frame to add friend it only spins does not give a code
By Scott Clobes 1 year ago
I have a i phone and am having issues with the app not showing all my photos that I have taken. I have the setting in the app set to recent and still will not load new pick to choose from. I have also gone as far as to uninstall the app and reinstall it and still will no load pictures to the app gallery so I can add the photos to my frame.
By dee 1 year ago
Can't log into account or set up a new account in order to add pictures to frame
By Dorothy Rucker 1 year ago
I receive the code via email to make an account, but says code not verified
By Ron Bell 1 year ago
After utility power failure/loss of power, frame crashes and will not boot up. After backing up photos to external device and resetting photo frame the device restores. Have to reset all settings and import photos from backup. Things seem to be normal. Device shouldn't crash due to power failure. This is the second time recently that I have restored operations. Any resolve or update to software?
By Judy Rodriguez 1 year ago
My photo frame will not show the slideshow. It is frozen on one photo.
By Glenn Van Note 1 year ago
My whale photo frame losses connectivity with my network and, when I do reconnect, I can not upload any pictures. The app will get to 90% sent and stop. No pictures get loaded. I have reset the device and reloaded the application. Nothing seems to fix this issue.
By Joan Ward 1 year ago
I cannot connect my whale photo to wi-fi, I put in the right Wi-Fi but it will not accept the password to that Wi-Fi that is on my router, therefore I am unable to receive any picture. Can you please help me with this ?
By Lisa Harmon 1 year ago
my whale frame crashed unexpectedly is what it displays on the screen and i also hit the try to fix display spot and also the reset frame display and nothing happens!! i love my frame and miss not being able to use it!!
- You can only upload 10 pictures at a time.
- There are no instructions for the app.
- The app is difficult to use and the videos online don't help.
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Complete guide to troubleshoot Uhale app on iOS and Android devices. Solve all Uhale app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zeasn Info Technology Co., Ltd., developers of Uhale.
50% Contact Match
Developer: ZEASN Europe B.V.
E-Mail: [email protected]
Website: Visit Uhale Website
Supports multiple video and photo types, and you can send photos and videos from anywhere to your photo frame. After binding the photo frame with the invitation code or QR code, photos and videos can be sent to the frame through Uhale . One account can be bound to multiple photo frames, and one photo frame can be bound to multiple accounts. The Whale Photo APP is an application that syncs your album to an electronic digital Photo frame from your phone. You can invite your family or friends to share their photos on your frame. After sending successfully, you can manage the photos in the frame. You can send photos directly from the frame, or you can take new photos with your camera. You can customize the title for your favorite photo or video during the sharing process. Photo sending status, clear at a glance. You can resend ,withdraw or delete the photo record. Support 30 seconds video and share it when you finish editing. Adjust your photos to lock in the perspective you love.