Angi Services for Pros Reviews

by Rsb😊

I recently used these guys to fill in some time while waiting for a large job to start. I’ve been lucky on most but the descriptions are not satisfactory, I went to one job that was described as sealing a leaky window and it was actually replace a door, interior/exterior trim, remove a window- fram around in, install new window. Most recently I went to hang a tv on my day off. I could not get into the customers unit and followed the instructions on AngiServices to the letter. They later tried to send me a fee for missing a job. After way too much time trying to reach someone, the arguing, they agreed to remove the fee but then also removed my pay claiming I was 4 min late on. A job I am certain I was 12 min early. They basically told me that I was late because they said so(all the digital proof on my app conveniently had been removed). A couple odd jobs would consider them but if you’re looking for regular work you’d be better off on your own.... UPDATE. After arguing for the money they owe me. They started sending me missed job reports for jobs I didn’t schedule. And adding fees for missing jobs that didn’t exist!

by Tequilalizard

At this point I will never use handy as a way to get jobs done or be a pro simply based off of your lack of ability to contact someone in case of emergencies.. My bfs phone was stolen last night and he had a job to get to this morning.. without his phone he had no way of knowing the address or contact info for the client. After trying to email support repeatedly for help he’s gotten no where and no one has called (we supplied my phone number) and nothing but an automated email back. He says he will now undoubtedly be charged a fee for not showing up. All of that could have been avoided if you were truly there for your pros. Instead of only caring to make money off of them. I am a house keeper and had been contemplating using your platform, now not a chance in hello. Nor will I ever recommend not only because instances such as this but as a woman doing housekeeping alone in someone’s home there’s no way to contact someone for help or if I feel unsafe! Shame on you handy, and anyone whose thinking about using this platform do so knowing you are truly on your own. This company does not care about its pros at all.

by Tofolami

Working with handy is a pain… I don’t care what you do and how much you followed the instructions, they will always take their customer’s side. They are very sneaky and not trustworthy. They would lie against you as a pro just to satisfy their clients. I worked with them for three years before leaving this review so I know exactly what I have endured. Handy would slap you in the face and make you feel stupid for your hard labor. If you can find other companies… do it cause they’ll probably treat you way better. Let’s not even get into talking about most of their customers 🤦🏾‍♀️. Most are Very rude and unappreciative ( over time, I found out that’s handy’s fault ). Never have an emergency because even if it has to do with your life… you still gonna get charged for it. Jobs get canceled up to a few hours before the booking. You labor hard and only very few customers makes it worth it. Before you sign a contract with them, understand that they don’t care about you as a pro, the only thing that matters is satisfying their customers even if it means kissing A**es or incurring $345 for a job you did right or followed all procedures.

by Handyman SD

I have great respect for Angie’s list, but this was by far the worst partnership they ever made and it will end up making them look bad. I have done 4 jobs now with this service and it’s been the same story every time. They overcharge the customer, and underpay the contractor. More than that, they estimate without looking at the job! I have arrived on jobs that the customer asks surprisingly “it’s just you?! I thought it was going to be a crew!” They paid the amount that spoils pay for a crew. The estimate was for far less hours than it should be. Whoever is bidding these jobs has no idea! Just throwing out numbers hoping some stick!

I decided to cash out and add my bank info. It wouldn’t save. Entered it again and still wouldn’t save. I tried this three times and it wouldn’t save. Is there a helpline to call? No just an option to chat. I explained the issue to the person from the chat and they can’t help me so they tell me they’re transferring me. I wait and wait and and hear nothing back.

I hope it’s just me having this experience, but if not, AngiServices is going to reflect poorly on its partners if it doesn’t get this kind of stuff fixed.

by FURoadie

I went to the booking location of the Customers home and made every attempt to contact them as in ringing the doorbell knocking on their door calling and messaging and they still do not answer. I wait, mark to job as customer no show in AngiServices . I leave. 30 minutes later I get a notification Confirming the job for today at 12:00. This message came in at 12:30pm. I pull open AngiServices . The booking now says $0!!!!! (Was $118) I was expecting $118! I made every attempt to do this job and contact the customer when they were not answering the door. The customer was not there so I wasn’t able to retrieve the item (mattress) to be hauled away!!!! It’s stated in the contract about this!!! This is upsurd! The pro (me) use AngiServices for that reason, the security in transactions that I won’t be scammed by the customer. So you’re telling me I rented a truck, drive 20 miles to this location and because the customer wasn’t home (when it clearly states on the booking that they will be) and I get $0!!!???? So I’m OUT the money spent not only MY TIME, THE TRUCK, AND GAS AND MILEAGE FOR No PAY WHEN I WAS PROMISED $118!!! THAT IS WHAT YOU CALL A SCAM!!!! Unless you like working for free and using all your resources for free STAY CLEAR OF AngiServices!

by GrowenGrim

I used AngiServices for 9 months i till I got a full time job working for bitcoin i recently turn AngiServices off because they’ll put you through h*ll, Most the handymen on AngiServices don’t realize that half of what you make your gonna end up owing in taxes so if you do a job for 50$ it’s actually 25 then gas and supplies 5$-10$ and bring your own tool and approximately a hour or two of work with 50 min drive o don’t forget the customer scams you 10$ fee you’ll make about 3-5 dollars and that’s typical I did a job for 25$ to put a desk together it wasn’t even sure if it was the same disk he order with this service there was over a 2000 screws it’s was a huge executive desk that need 9 hours assembly AngiServices told me 2 I did the 2 hours and had to go to my next job I couldn’t finish the disk and I used power tools the customer was yelling screaming arguing and then spit in my face, majority of their customers are horrible people or weirdo’s, and then if it doesn’t get any worse when the work stops it comes to a dead stop for weeks maybe months know telling when it’ll comeback but yea AngiServices will have you homeless in no time cause your not gonna be able to afford a phone bill anymore

by Kkearron16

Do not use AngiServices. When I started working for handy my first job was 6 hours and I was surprised when I was only compensated for two. I was told that unless the customer adds time then I wouldn’t not be paid and thanks for the hard work. I reach out to customer of course to no reply. I then followed there method and still had trouble being compensated on further moves either because customers claim to have trouble with app or not actually having AngiServices at all. Some customers set up appointments from where they bought furniture or what they need assembled not through handy this is something else I was unaware. So customer do not have handy number and neither do we as workers as it is all through email. This more than likely leads to customers never contacting handy to tell them you worked past the time. Handy tells you to leave when the time is up if customers don’t add time but then you get a bad rating in review. I had all five stars until I left a job cause a customer told me they didn’t know how to add time and received a one star review. On top of that I was charged 40$ when I needed to cancel a move one time. So basically they will charge for having to cancel but won’t compensate you for your actual work.

by BELLABARBIE420

First, let me just say this so you don’t have to read the entire review to RUN! Look at the reviews. All of us say pretty much the same thing. I’ve been working for Handy since 2017. At one point they harassed me until I came back to AngiServices . They charge customers $50/hr but you won’t make 1/2 of that. 1/10th of the customers tip. If customers don’t want to pay for your service they will simply lie and state that you never showed up. Then Handy will charge you fees and take back everything paid for the job. No matter what proof you provide. I’ve seen them go back as far as up to a year. Yes, they take back the money they paid you, charge you fees and now you are forced to work for free. I’ve taken before and after pictures. Outside pictures of the home with the time stamp clearly labeled etc. this company as a whole is the biggest scammer of professionals. Start your own cleaning company and market yourself. You will make more money and get better clients then the nasty houses they schedule you for 2-3 hours (that’s not even safe). When I provided all the proof they needed they deactivated me from AngiServices , removed all of my jobs and charged me. BEWARE!!!! Lastly, customer’s expectations are that you bring a helper at no additional costs to them.

by Gregliv904

I just filled out they’re application and downloaded AngiServices . I haven’t opened AngiServices to actually get started yet. Typically I like to read and check the reviews on apps. Especially if they’re claim to have 4.6 / 5.0 stars. But strangely enough 36 out of 40 reviews I read were all extremely bad. These are reviews of workers not of people looking to have work completed. It’s truly sad. I’m a licensed electrician and I work full time so thankfully I don’t need AngiServices or their scams of service. I honestly was just looking to do a few side jobs on the weekends but after reading these bad reviews I want nothing to do with them. And almost feel like letting my cousin who’s a news anchor at local news station know about this. It’s truly a scam and taking time and money from workers. Everything I’ve read clearly shows that their only in it for the money. Having no number or direct line for the workers to contact just goes to show that it’s just a few people who had extra funds and created a platform app to further deepen their pockets. You should feel ashamed of yourself. This makes me extremely upset after hearing all these horrible experiences. Sure people lie on reviews, that can be expected but 36 out of 40. Someone seriously needs to investigate them. I’ll be sure to report them to the BBB.

by Mrsjlp

They do not trust the Pro, I have a bad experience since I did a full day job and then they tell me that customer canceled the job in the morning when that is not true I have sent them proof of the work done through email, with photos of the work and hours and they still do not believe you they do not support the worker at any time and now they want to charge me for the work I did, I find it shameful that one is honest and does their job and has to be going through bad times without reason and without asking me to me directly if there was a problem !!
I was able to contact the customer and the customer was as impressed as I was and the customer himself contacted them to explain that I did my job and that he was at work all day and they don't care they just care to stay with the money!!
I put my car, gasoline, tools and my work and they, without doing anything, keep 70% of the earnings from work without doing anything and then they don't even support you and when you have a problem you can only contact by email ...
There have been times that I have driven 1 hour to the customer's house and the customer has wanted to cancel the work because it cannot be done or because the product did not arrive and Handy pays you only $ 15 and also they do not have a contact phone number.

by Nate.12.0

Handy does not have any support available for their pro’s. They charge have charged me multiple fees that I cannot get in touch with anybody to dispute. They have charged me for completing a job early which I think is absolutely ridiculous. I have multiple 5 star ratings and I have multiple repeat customers but yet I get charged for being efficient? I have had customers that forgot about their cleaning call into handy and report me as a no show even after reached out to my customer multiple times explaining how to reschedule their cleaning. Handy does not have an option for the pro to reschedule a job, it is solely up to the customer. They charge our customers 3 times what they pay us, and they do not give any pictures or real description of the property. If you show up to a property and the customer lied on the application ( this has happened 4 times) by reporting their home smaller than it is, you get charged for not doing the property and there is no way to inform handy of this. All of this during a pandemic where people need their homes cleaned and sanitized to stay free of harmful bacteria. All of this while those of us working hard to survive can’t afford to lose money on the jobs you are barely paying us for in the first place. Bad business, I do not recommend working for or with handy at all.

by Imtp20

First of all, as a skilled tradesman you should be getting paid fair. I did a job for a customer that paid $262, after completing the job it charged me a $49 fee that it said nothing about in the description. The next job I took I talked to the customer which wanted someone to build a 15’x8’ porch for $75! Not only build it but pick up materials, design the porch and build it (2 person job) all for $75. Then when I didn’t do it bc I’m definitely worth more than that AngiServices charged me $50 because I took the job and didn’t do it but in the job description it said they needed to build a lean to that was 6’x6’ I did everything I could and it still charged me $50. Not only that, I was looking at installing solar panels for someone the job paid $80. So I did some investigating and acted like I wanted to pay someone to have the exact same thing installed, to my surprise, they charged the customer $296 to have it installed. That’s outright robbery. Do your own advertising and get your jobs. You don’t get paid just for the job, you get paid for the years of experience you have on the job!!!

by Ericthewonder

Today, after weeks of trying out Handy, I paused my account. I’m willing to go back but they have to have better pro support. At some of the jobs, I’ve been insulted, ridiculed and disrespected. Today, I had a customer make me feel uncomfortable. It came over as a home cleaning, make the bed, etc… it was actually a new home construction cleaning. No notes from the customer. Not even at the right address (it was next door granted) she wanted me to go buy materials out of my own pocket for this construction clean, no reimbursement. I advised her that maybe someone else can accommodate her request but I couldn’t. My gripe isn’t with the customer but Handy. They do not ask their customers enough questions about what work they want done. Pros could actually be prepared if they did. They have no live support. Only the customer can make changes to the service. Etc. I would totally go back if they vetted the customers more and set real expectations between customers and pros. It’s a shame because on Thumbtack I have a 4.8 star rating. Everyone knows what’s going on between each project etc. Please fix this and I’ll gladly come back.

by NolaDad504

I love the idea of AngiServices, and being able to claim your jobs to assist with your schedule. Well I myself am from a big city and jobs weren’t available on AngiServices for long. If you aren’t watching your phone constantly for a job to pop up, chances are somebody else will claim it first. So after a few days of trying to find jobs to claim I was finally fast enough to claim my first one.
Excited that I finally have my first job to go do on Monday morning I make note of it on my personal schedule for that day. Well Saturday night before I worked security gig overnight for a friend. Got in early Sunday morning and went to sleep. I wake up to 2 notifications. One was a request to confirm my job again for Monday, that I had already confirmed and then 3 hours late another text saying my job was removed because I didn’t respond. So after stalking AngiServices for 2 days trying to be fast enough to get a job claimed, it gets removed on me while I’m sleeping the day before it’s scheduled to be completed?! Oh and you do get penalized with fees for cancellation of claimed jobs. So just a heads up to those interested in AngiServices.

by Hounbyourass

While I enjoyed working with the clients handy allowed me to meet. I was very disappointed in the way the agents or customer service reps handled jobs. Several times I would say 4 of 7 jobs were miss quotes or out right ridiculous ones. For instance a quote was given to a customer for me to come out and pour 15 yards of concrete for $350. In addition also estimated a four room house 2400 sq feet to stain concrete for $270. Of course the handy professional was on the front line of dealing with the customer and explaining that those prices don’t even cover the cost of supplies oh which the handy professional is required to supply. Then when there is a problem the handy professional is always in the wrong when it comes to fees. No matter what the issues is we were wrong. Even if we had out right written communication with the customer we are still charged. There is a tremendous breakdown between agents for the consumer and the professionals I hope someday they can fix this because this really could be a great service but the person behind the computer has no business bidding construction jobs.

by Licensed Handyman

It’s a constant battle between customers and AngiServices . They will always take the customers side and fine you $50+ then you have to email them and dispute the issue. They don’t have a phone number for pros but have one for customers. Example is recently a customer didn’t show up at the appointed time so I marked it a no show and got paid and went on my way. Then 30 minutes down the road they call me and begged me to come back telling me every sob story in the book. So here I am going above and beyond I turned around and did a variety of tasks for the customer In the allotted time that I was given. I told the customer she lost an hour because I already was here and she didn’t show up and I had other appointments after hers so I couldn’t stay later. I even hauled bulk waste from her house to make the customer happy which wasn’t in the job order. She complained I didn’t show up on time after I left and now I’m down 50 bucks off a $75 job. It’s been 4 days and no reply from AngiServices . I have a bunch of other instances where a cheap-o customer rips off AngiServices and therefore rips off the tech. Good news is I made $3000 last month working 6 days a week. Definitely not a solid job. Both AngiServices and the customer expect you to be a miracle worker. Good Luck!

by Bmitsoff

Love the concept.
More can be done with AngiServices though.

- why can’t pros read reviews? Would help to know what the issues were rather than only see our overall rating.
- allow communication before a “claim” - have to claim job just to get useful details,.... then get a negative reaction to your keep rate simply because you wanted to make sure the job was specifically something you could handle.
- allow a search radius - should be my choice if I want to see jobs 95 miles away
- allow a price filter - would be nice to be able to see the higher paying jobs sometimes
- don’t allow recurring jobs for work not scheduled through handy - sometimes they don’t know what they’ve done and aren’t expecting people
- allow rescheduling back to an earlier date/time - if job is set for Saturday at noon and change it to Saturday at 3pm for a reason BUT I should be allowed to go back Saturday at noon - helps customer sometimes.
- force customer to have some sort of communication listed - makes things easier

- did not like getting a 1 star review for arriving on time, checking into job, speaking with customer directly, being told work was completed from outside source, checking out and getting 1 star review - negatively affects my potential for something outside of my control

Overall, love the concept. Love the work. Love the quests. Money is great too.
Everything can’t be fixed but there are some items that can be improved. Thanks.

by Shereecloutier

I absolutely love working as a Handy Pro. AngiServices is great, so far all the customers have been great, very easy to use and navigate. However, there should definitely be a way to connect with a “Handy Pro” representative on a immediate/emergency basis.
For example, I REALLY needed to SPEAK with a “Handy Pro” rep, while I was STILL at the customers home.
I checked in, on the “Handy Pro” app, when I got to the house as I always do. I went to the door and there was no answer, I knocked and rang the bell many times. I went back to my car to try calling and messaging the customer. After about 10 minutes of calling, texting and knocking at the door, I finally tried to contact “Handy Pro”. I’ve never had this happen before and didn’t know what to do. I drove 1 HOUR AND 45 MINS to get to this job and it was another hour and 45 mins to get home. So I didn’t want to just leave and risk not being paid for at least the time that I wasted driving to this job and then back again. Especially when I could’ve been doing a job where the person answered the door.
So a way to contact you guys directly in cases like this, would be really helpful for us on the “Handy Pro” service providers end.
Thank you

by Nobi Knoes

Been doing this for a couple months now. I’ve had a few issues while learning the finer intricacies of the job. But they are pretty good to me and somewhat understanding most of the time when I do something wrong, a customer has an issue or the application has a small bug.
It was easy to get hired, took a few days. Rarely do you need to even talk to anyone. And when you do it’s usually through emails and texts.
You can do any number of handyman work for money. Cleaning, repair, assembling furniture, lawn work, painting, etc. just choose the jobs that suit you best.
Sometimes you don’t get enough information on the jobs you sign up for, they could be labeled wrong, or the customer could be trying to trick extra work out of you for low low rates. This it can make going into a job blind very stressful, but what can you do? Most of the time everyone is super nice.
I have a few ideas for how this application could be much more effective and profitable, but unfortunately I know not what to do with my suggestions.

by Gb_chillin

Loving AngiServices so far. One week in and all the clients have been nice and the work requested has been solid pay out.

One thing that needs to be addressed, is an error with jobs requiring 2 Pros and only 1 Pro showing up.
This has happened to me one both sides. I was 10 minutes tardy to showing up to a job (I know) and the Pro I was supposed to be working along side of was already finished. It was a relatively small job that honestly didn’t require 2 people to begin with, but I digress. None the less I got paid (not proud of getting paid for work I didn’t do…)
My most recent job involved a light fixture install, that was more time consuming than anything because of the design of the fixture needing to be decorated. The pay out was about $150 per pro. So if this is the case I did all the work and get half the money?….
This needs to get fixed ASAP.
I suggest the absent pro gets audited or the pro that did all the work collects both bounties so to speak. IDK.
This could be big potential problem for both Pros and clients alike. Seeing as less pros might not accept 2 pro jobs and client satisfaction might suffer when only 1 pro is present on a 2 pro job.