Renasant Card App Reviews

I have an iPhone8. It logged in through the main Renasant app once, and looked fairly neat while I poked around in it that time, but following that one experience, it won't let me log in. It opens to the screen saying it will launch the Renasant app, but it never does anything. If I open the Renasant app at this point and manually log in directly through there, nothing happens. If I try to log in through the card app with my Renasant login credentials, it says they're wrong. I was never prompted to make unique login credentials for the card app, so I don't know what it wants. There is nothing like a "Forgot password" option to select. Finally, I deleted RenasantCardApp and reloaded it. It gave the same prompt saying it would now log in through the main Renasant app, but nothing ever happened. Dead app. So much time and frustration over an app that I still know basically nothing about. RenasantCardApp launch was a total failure.

I also am having issues logging in. As some of the other reviewers have said, when I try to login, it redirects me to the Renasant app, but never redirects back to the card app. Therefore, I cannot login as my only option when redirected to the Renasant app is to download RenasantCardApp , which I have obviously already done. I would love to use RenasantCardApp, but it seems there are a lot of issues that need to be fixed before that can happen.

This has been resolved and now that I am able to login and use RenasantCardApp it is extremely helpful in tracking my spending! Great app.

iPhone 11 Pro running the latest iOS. Opens the Renaissance app to login and get a small box with error over the word error. Can’t login. Using face ID to login to Renaissance bank app. That app works fine.

I can turn on and off types of purchases, but can’t simply add a personal limit to each type. I can only limit total spending, which is useless in most cases, especially if you have a bill you forgot about. The purchase notifications are the strongest quality of RenasantCardApp, but I would like more spending control options rather than simply disabling them — something I’m sure I’ll forget I did when I go to purchase something.

As an added note, I’m uncomfortable with the precise location requirement, but I guess that’s a part of the deal.

I have tried for days to link the card app to my renasant app, and it doesn’t do anything. Several weeks ago I tried it as well, but nothing has changed since then either. Everytime I open RenasantCardApp , it tells me to sign in with Renasant mobile. Everytime I open renasant mobile, it tells me to download the card app. It also says if I already have it downloaded, that I need to have the most updated version of RenasantCardApp and update for my phone. I have both. It’s very disappointing as the card app looks interesting! Please help or fix whatever bug this is!

The function to turn my card on and off stopped working. Deleted RenasantCardApp and uploaded it again but the function to turn my card on and off is still not working. Also the control preferences are confusing. I was turned down for a restaurant purchase and I still don’t know why so I turned all the preferences off to save embarrassment.
The only positive so far is that I am notified instantly when I use my card for a purchase, or in my case a purchase denial.

I too continue to have problems with login for the card app. I cannot get in RenasantCardApp if I try directly or thru the banking app. Yes I HAVE CALLED customer service multiple times with today being my third time. The call lasted 34 minutes. I have made all phone updates and uninstalled/reinstalled RenasantCardApp . So far no one in customer service has resolved the problem for me. I had to ask for a ticket to be created/submitted. Adreanna was the customer service rep and I felt she was a bit curt-they have recorded line and are welcome to listen.

I have the iPhone 12. App doesn’t work. I’ve uninstalled and reinstalled both the banking app and card app. I’ve tried to access the card app from the mobile banking app with no success. Just states error. Same message when going thru card app. Have tried multiple days.

Would be a nice feature if it would work.

I recently visited a sam’s club and tried to make payment of $11 and change. The card would not work butI knew there was money there. Do you know the embarrassment of not being able to pay $11 on my card. The card had been turned off because of inactivity. I hope one day you have to go through this so you I’ll know how it feels.

I have tried a bunch of times and it won’t even let me log in so I guess I won’t be using RenasantCardApp at all.

I’ve loved RenasantCardApp so far but now it won’t let me sign back in via Renasant app. Don’t have a way to sign in via card app. Don’t know why all of a sudden it quit working. Wish I could keep using it.

It use to work great and now it won’t work when I try to log in...it goes to setting up RenasantCardApp which I obviously have already done. It’s very aggravating because I was enjoying RenasantCardApp very much!!! Really want it to work again!!

I was so excited to try to feature, but whenever it prompted me into sign in RenasantCardApp via Renasant mobile, I clicked the button and it redirected me to RenasantCardApp but it didn’t sign me up or anything. I’m still stuck on the same issue because it just wouldn’t let me sign up. Thank you.

I have tried for days to link my card app and my account. The card app redirects me to the mobile app but then doesn’t give me the option to go back to the card app. I even tried logging in with my information and it says it is incorrect. Would be a good app if I could actually get it to work ;(

Great app! Able to keep track of my money a whole lot better. Definitely recommend!

Cannot log in at all from a 2020 iPhone SE. Just an endless loop of the Card App prompting the Renasant Mobile Banking app to login, and the Renasant Mobile Banking app opening RenasantCardApp Store to download the Card App (which is already loaded onto my phone). No way around it to simply log in with my own credentials.

Developers should fully test RenasantCardApp before launch.

My card was being hacked and the card app allowed me to know immediately what charges weee being made.
Couldn’t be more thankful!

I can’t rate RenasantCardApp properly because it does not allow me to use its features. You can only log into the Card App using the Renasant Banking App, but it won’t redirect me to the Card App. It just says that it might take a few hours. Well, it’s been a day, and nothing has happened. I uninstalled and reinstalled with no progress.

With everything going on, I’m proud to have a bank that has my back 😘

I enjoy the real time feedback you get when using the card.

It says that it is going to take you to the other app to sign in, but when it does it fails.

I am not really sure how, but was finally able to log into the card app. I have up my review to 3 stars as of right now. Still checking it out.

*UPDATE 12/12/20*
App has been corrected, works now.

Click RenasantCardApp . Have to open the Renasant bank app to login. Then the Renasant bank app tells you to “click to download” card app. You click that button and it takes you back to the card app telling you to sign in through the mobile app. Vicious circle that gets you nowhere. 🤦‍♂️

Unlike other reviewers I could log in, but RenasantCardApp was “unable to retrieve my card details”. It was also unable to tell me what to do about that; program flow just dead-ends there.

E for effort, F for …

Takes me on a loop to download and the. Login with mobile. But if you know your mobile log in you can log in, but every time I do, it tells me incorrect password/username. It’s not! I can log in on the mobile app. Looks like it would be a great app, as of now.... complete trash!

I’d love to use the card app but it takes me to my mobile banking app and instead of authorizing and returning to the card app, the only option I’m given is to download the card app. It’s and endless cycle which will not allow me to sign in to the card app. It’s annoying.

My card is disabled and because RenasantCardApp doesn’t work I’m unable to use my card.

Did anyone even think to try it before you put it on RenasantCardApp Store?

Uses mobile app to log in but never logs in. RenasantCardApp is a big steamy pile of turds. Error! Error! Did anyone actually test it before you released RenasantCardApp and sent the emails promoting it? Doesn’t surprise me because the regular banking app is junk too. Take a page from Chase, they have their act together, not Renasant.

App never logs you in.