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Summary of AlohaSafe Alert Problems 😠👌🔥

- The app has not been updated in six months, rendering it unusable for some users.

- The app does not provide enough information to be useful in determining when to get tested after receiving a notification of exposure.

- The app's notification system could be improved by providing more specific information about the location and timeframe of exposure.

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Common AlohaSafe Alert Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hawaii Department of Health, developers of AlohaSafe Alert.




About this app

AlohaSafe Alert is the official exposure notification app of Hawaii and has been designed for use in Hawaii in coordination with the Hawaii State Department of Health.  If you test positive for COVID-19, you can share these anonymous tokens, which will send a notification to anyone with whom you have exchanged tokens recently, notifying them of possible exposure.  This service does not collect any personally identifying information or share it with the State of Hawaii, the Hawaii State Department of Health, Apple, or Google.  The goal of AlohaSafe Alert is to support the re-opening of Hawaii communities and economies.  AlohaSafe Alert is a voluntary new service that helps slow the spread of COVID-19.  AlohaSafe Alert is a source of up to date COVID-19 information & guidance.  If you have enabled Exposure Notifications on your phone, whenever you are within close proximity (approximately 6 feet of someone for at least 15 minutes), your phones will exchange secure, anonymous tokens.  If that person later tests positive for COVID-19, you will receive a notification about a possible exposure.  The AlohaSafe Alert app was built using the open source project developed by PathCheck Foundation.