CoolWear Status

Coolwear app can't download watch faces

When I use the exercise function in the walk or run setting. A pop up appears and say no gps available. Has worked in the past.

Hi my app on my android phone won't download the watch faces I would like onto my watch. Thanks

My CoolWear watch won’t connect to my phone

Just purchased the watch and set it up. The watch doesn’t turn on when I raise my wrist even though it’s set up in the settings to do so. What do I need to do?

I just got it yesterday and set it up and it doesn't want to track any of my steps I am walking back and forth from my kitchen to my front room and not 1 steps

Sedentary does not work and you can't delete the call log

I just bought a smart watch from and the booklet that came with it to set it up is so small print I. An read to set the watch up can you email me the instructions so I can start wearing it thank you

How do i get it to stop sending weather notifications

I’m not receiving text alerts on my watch now

My watch will not keep track of my total steps for the day, one day it just stopped. It seems to work fine in every other way. I have reset twice with no change.

Hi, Add Device option is not enabling/working in my Redmi Note 12 Pro Plus, also when scanning the QR on my Smart Watch, it says "This QR Code is not Supported". Earlier it was perfectly working on my Redmi Note 5. Kindly help...

my watch won't hold a charge and it's only about 8 months old. dies within an hour

my watch won't hold a charge

My new coolware watch will not stay connected to my phone how do I stop this from happening

Why do Chinese or Japanese characters now appear on my CoolWear watch?? How can this be removed? I have not changed anything in my settings. We have two CoolWear watches at our location and it has happened to each watch.

The phone changed languages on me to a language I can’t understand!!! How do I fix this ?

It not tricking my sleep

Can't see how's calling on my watch

My CoolWear stopped tracking sleep and also steps on the app. It worked for sleep for two nights and then stopped

Every morning I have to turn off watch and turn back on before it syncs with phone. Last night sleep did not register.

My sleep doesn't work. One day it will have data in it then it won't have any fir says. How do you fix it?

Just downloaded coolwear app for my new smart watch. I keep getting "Network error please try again later" this only happens with this app. How do I fix this

I purchased a Smofit smart watch on Amazon that uses the Coolwear app. I want to change the watch face to one that is not on the watch but the app shows no other watch faces when I click on that option. When I submitted a question regarding this to Amazon I received answers stating that there are loads of choices on the app. Everything else seems to work fine. I am connected and paired. Any Ideas?

1. I keep getting error message on phone. 2. It is not recording sleep? It will say 1 hour when I had several. I sleep odd hours often 1-2am-1-2pm I have fibro and need a lot of sleep and if this part worked it would be very helpful to understand my exhaustion issues if sleep related or fibro/diabetes. Thank you

The app has stopped recording sleep. My watch shows it, but there is nothing tracked on the app. I uninstalled and reinstalled the app but it is still not tracking it.

I just noticed the app stopped tracking sleep and blood oxygen and heart rate near mid january

I am getting a Network Error Please Try Again - weather app will not sync. Removed, re-paired, restarted all devices ... Still nope

1) I am getting the following message in the Android Coolwear app: "Network Error please try again". 2) The weather feature on the watch displays: " Please connect to APP to update weather". Is this just to be expect because this app and watch are on the low end of the consumer market? I am disappointed.

I would like to know how to turn on sleep mode, thank you.

I have install cooler app on iPhone 6 running software 12.5.5 however when I hit the icon it opens and then closes immediately and thus unable to pair smart watch. The same watch pairs with app on iPhone 11 with software 15.6