FastCovid app not working? crashes or has problems?

FastCovid Status

Last Updated on 2021-06-17 by Selic

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Common FastCovid Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FastCovid app on iOS and Android devices. Solve all FastCovid app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FastCovid iPhone Issues and Solutions

FastCovid iOS app crashes, not working, errors
FastCovid iOS app network issues
FastCovid on iOS has black/white screen

FastCovid Android App Issues and Solutions

FastCovid has errors/crashing/not working
FastCovid server network connectivity issues
FastCovid has black screen

FastCovid iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FastCovid app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FastCovid app crashes or not working on Iphone (iOS):

Close and restart the FastCovid app on iPhone
Update FastCovid app to the Latest Version for iOS
Uninstall and reinstall FastCovid iPhone app
Update your iPhone to the latest iOS version

Fix FastCovid on iPhone unable to connect to server/internet connection issues::

To resolve FastCovid network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FastCovid black/white screen (blank screen) on iPhone:

Follow the FastCovid iOS app troubleshooting guide Here →

FastCovid Android App Issues and Solutions

Fix FastCovid not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FastCovid app issues:

Force Stop the FastCovid App
1. On android, goto "Settings" » click FastCovid app. » click "Force Stop".

Update FastCovid to the latest version on PlayStore

Clear FastCovid App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FastCovid app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FastCovid.

Fix FastCovid unable to contact server/ FastCovid internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FastCovid » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FastCovid » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FastCovid on android.

Solve FastCovid black/white screens issue on Android:

Follow the FastCovid android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Selic, developers of FastCovid.

About this app

SIL-LAB Innovations, éditeur dans la e-santé, a développé l'application this app pour désengorger les files d’attentes lors de prélèvement au laboratoire ou en Drive. La saisie administrative n'est plus faite par le secrétariat des laboratoires mais par le patient lui-même en quelques secondes, sur son application ou sur le portail web. La majorité des laboratoires de biologie médicale est aujourd’hui compatible avec this app.