Event Tracer app not working? crashes or has problems?

Event Tracer Status

Last Updated on 2020-10-20 by IMA-Systems

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Common Event Tracer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Event Tracer app on iOS and Android devices. Solve all Event Tracer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Event Tracer iPhone Issues and Solutions

Event Tracer iOS app crashes, not working, errors
Event Tracer iOS app network issues
Event Tracer on iOS has black/white screen

Event Tracer Android App Issues and Solutions

Event Tracer has errors/crashing/not working
Event Tracer server network connectivity issues
Event Tracer has black screen

Event Tracer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Event Tracer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Event Tracer app crashes or not working on Iphone (iOS):

Close and restart the Event Tracer app on iPhone
Update Event Tracer app to the Latest Version for iOS
Uninstall and reinstall Event Tracer iPhone app
Update your iPhone to the latest iOS version

Fix Event Tracer on iPhone unable to connect to server/internet connection issues::

To resolve Event Tracer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Event Tracer black/white screen (blank screen) on iPhone:

Follow the Event Tracer iOS app troubleshooting guide Here →

Event Tracer Android App Issues and Solutions

Fix Event Tracer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Event Tracer app issues:

Force Stop the Event Tracer App
1. On android, goto "Settings" » click Event Tracer app. » click "Force Stop".

Update Event Tracer to the latest version on PlayStore

Clear Event Tracer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Event Tracer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Event Tracer.

Fix Event Tracer unable to contact server/ Event Tracer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Event Tracer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Event Tracer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Event Tracer on android.

Solve Event Tracer black/white screens issue on Android:

Follow the Event Tracer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IMA-Systems, developers of Event Tracer.

About this app

This year our club activities have been put on trial, this is why various clubs developed the freeware application "Event Tracer". The goal of the application is to offer a painless way to document your visitors, so your visitors and players can quickly access clubground. In a emergency case the organizers can decrypt the guest list and transmit it to medical authority. You enter your personal information and scan before event start a supplied QR-Code. If a positive case is announced you will be informed by the organizer.