Peach Pass GO! 2.0 Reviews

by HealthcareITGuy

Ok, first impressions not very good. Getting the monthly email about my account caused me to login.

#1 - why did they not just upgrade OLD app so that it downloaded automatically? Why send you to the web, to then send you back to download a new app just to reset password first time. That could have been handled by PeachPassGO20 much better.

#2 - previously, login was a user name and not an email. The monthly email should have indicated exactly what email was associated with the account.

#3 - temp password ends with a symbol that does not auto select when you double tap it which makes copy and paste from mobile phone more difficult. That should have been tested and the algorithm changed.

#4 - Password length between 8 and 12? Really, are we still in the 80’s? PasswordPhrases are more common now and password length should allow for a lot longer.

#5 - speaking of password length, when typing the new password, it just stops taking characters at 14 and does not allow more. But why 14 when your own rule is 12? Why not screen the password from the first entry and then show why the rule is not met, don’t make people type and re-type a password!

#6 - now I am in PeachPassGO20 and can’t make heads or tails of which vehicle has gone through the toll and I am just getting started with PeachPassGO20 .

First impressions are just not good, sorry to say!

by Mnr602

Poorest run toll system ever. Have had sunpass and ezpass and SRTA is terrible. Have a transponder but app was down for month and couldnt update license plate. Call 2xs hung up after hour on hold. Got violation even though HAVE TRANSPONDER ON VEHICLE. Called they advised sensor apparently didn't read transponder. Went to pay...lol guess what their automated pay system and website was down and unable to accept payment. Rep said they cant accept payment over phone. Catch22....Beyond incompetent management. Fine customers for their crappy technology

by Modres

PeachPassGO20 used to be decent but now I can’t login either to PeachPassGO20 or online. It keeps telling me it doesn’t recognize my email address.

Used to be you logged in using first initial and last name. That changed to an email address.

Problem when it doesn’t recognize you even after you’ve jumped through all the hoops.

When I try to login using app I get a “we’re sorry. Something went wrong. Please try again later.”

A bit absurd. I’ve submitted my queries via email and it can take weeks or months to hear back.

I simply do not understand how an app can work so badly. It’s not really worth 1 star but you have to choose something.

by Presto7737

Constantly get the “something went wrong” message. Trying to check balance, which takes forever to update, to avoid fees which happened a few months ago. Old app use to automatically replenish, but somewhere that stopped. Realized I hadn’t been seeing the withdrawals, got hit with double all my tolls from fees 2 ways a day. Ended up having to pay like $300.

by Kenzievm

Words cannot describe how much I hate peach pass. I pay to use the lane, I don’t get the toll added until months later, All the tolls hit your account at once, and now I can’t even login to my account to see what my balance is?? Username/password isn’t recognized on app or browser. Don’t waste your time or money, it’s less frustrating to just sit in traffic than deal with this crappy program.

by Soju1022

Have not been able to log into app for the past two weeks. I deleted and reinstalled but nothing. Same error message that something went wrong, try again later. I also ordered a new tag/transponder but never received it. The first time I ordered tags, I received it within 2 weeks. Since PeachPassGO20 does not work I can’t check on the status. Ugh!

by Klmarsh3

So many issues logging into new site and app. Broken reset links, cut-n-paste of temp password failures, archaic password limitations, and “SRTA” currently offline messages. Can’t rate the functionality of PeachPassGO20 because I can’t get in.

Only redeeming quality was the helpful and patient representative on the phone. If you call, choose new customer if you haven’t logged in since the switchover even if you’ve been a customer for years.

by SpecifyingEngr

App defaults to Spanish instead of to the phone language with no way to change without logging in. That’s number one. Number two, you cannot transfer a peach pass from an old vehicle to a new because you cannot change the license plate when editing the vehicle. This requires a NEW pass and deleting the old. Awesome lack of foresight since no one ever replaces a vehicle, right?
Overall, just horrible management of the system

by Stonehenge89

I didn’t think it was possible for PeachPassGO20 to get worse, but after all the fanfare about the new and improved app, it is somehow worse than before. There are lots of toll charges from the middle of the night that are obviously wrong, but there’s no way to find out which car it supposedly was. And how does one dispute a charge? The FAQs are such inane questions as “How do I get. Peach Pass?” Well, if you’re on PeachPassGO20 , I think you already have one!!

by Scott Holcomb

On the prior version, it was easy to switch between toll and non-toll. Now? Good luck. The option that is presented is to Stop—when it should be to switch. Nothing in the design is intuitive or user friendly.

When PeachPassGO20 updates, it requires you to manually log back in—whereas other apps are capable of remembering credentials.

Overall, PeachPassGO20 needs a lot of improvement. Whatever money was spent on this was wasted.

by Killian665

Nothing on PeachPassGO20 actually works just like the old one. Trying to add to add or remove vehicles either crashes PeachPassGO20 or gives you an error message. Same with trying to change payment information. I’ve never been able to do anything with PeachPassGO20 or the old one except see how much money they were taking from me. God knows they’ll get that part right. Have to call their customer service to get new transponders or adjust my vehicle list.

by Fyrjak

Surprisingly received low funds and replenishment emails. I hardly use my peach pass. Tried to login and found they have a new website and app. Didn’t recognize my account or password. Requested new password. Tried to update with newly created password. Kept getting message “can’t use old passwords” even though using all new passwords. Used temporary password for now. Found multiple transactions posted to my account over past 4 days totaling over $20 with peach pass IDs that don’t match mine! Even local transactions when I was out of state! Not only is this system broken, it is siphoning cash out of my account for other users!! Unacceptable! Fix this now! Zero stars!

by KPitt66

I always found it unbelievable that the quality and usability of the original PeachPass app was so far behind the times. Now, after all the time and expense they put into this “next generation” upgrade, they give us this piece of garbage? First, someone should inform the developers that e-mail addresses are NOT case-sensitive. I finally convinced PeachPassGO20 to send me my temporary password and was able to login, but now I’m stuck because it claims that the temporary password is invalid when I try to reset the password!

by RichBrew2

How hard is it to do something so simple as to label fields properly so that the OS recognizes an email address field as an email address field so the auto fill functions in the OS will work. Changing toll mode is more difficult, and harder to understand than the old app. If you want to see toll rates, it’s still stupid photos of the signs. Seriously? How had is it for the system to output the current rate to a site that PeachPassGO20 can pull data from? It’s the most ridiculous and least useful way I could imagine for showing the toll rates.

by Annaheartsmusic

PeachPassGO20 has given me issues since day one! I’m consistently having log on / off issues. I can’t utilize PeachPassGO20 to check my balance or pay. It had an error that caused me $$$ in violations due to lack of funds when I had automatic reload selected. I’ve written and gotten partial resolution and a “we know it’s a problem” but zero fixes! Just this morning I am getting a log on error. I have the most up to date version and a new model iPhone. Not sure what else to do because the other option is to sit in traffic!

by Jfieoahriekwkxieow

Anything to do with the Peach Pass is beyond pathetic. For some reason I can no longer access my account on PeachPassGO20 or website. PeachPassGO20 just crashes when I try to sign in. The website no longer recognizes my email associated with the account even though I was signed in three days ago while speaking with a customer service rep about adding a new vehicle. Unfortunately we are stuck with crap mediums so we can use the peach lanes. As much as the entire GDOT project cost one would think they would have spent some money on app and web development. Like we say in the industry, “ you can’t spell idiot without DOT”

by Hermieh

I’m surprised at all the 1-star reviews. My login worked first time, and I could see my balance & add funds with Apple Pay - no problem. These are the main things I need to use on PeachPassGO20 .

I did not notice a question about allowing Touch-ID / Face-ID in stead of password? I hope I don’t have to enter the password every time??!!

The notifications page is clunky / confusing (what is a heading, and what is an actual current status).

by Kdogg32799

I see people reporting they cannot login or access their account, but it has worked fine for me. If something changes, I’ll update my review.

One thing I’ll say is that I wish it would show my peach pass toll activity. I have used it several times since receiving my transponder, but I don’t see anything on PeachPassGO20 with records of my activity.

by Jordanjordan10

The original Peach Pass app is terrible, so I was pretty skeptical that 2.0 would be any better. Well, I’m pleasantly surprised. This new app is a huge improvement! It has a normal tab layout at the bottom, some nice animations, and the functionality appears to work without much issue. Good job!

by Kitkat8302

PeachPassGO20 has been very helpful for us so far. I love that you can see charges, balance, and that it takes money from my account when my balance gets low to keep me from running out. I also love that it allowed me to add my husband’s vehicle to my account while on the road. I might have to change my rating if they charge me for hopping on without the transponder sticker. I’ve been told they won’t so we shall see. 😉

by CBROWN003

Too early?