Contact Peach Pass GO 2 0 Support

by HealthcareITGuy

Ok, first impressions not very good. Getting the monthly email about my account caused me to login.

#1 - why did they not just upgrade OLD app so that it downloaded automatically? Why send you to the web, to then send you back to download a new app just to reset password first time. That could have been handled by the app much better.

#2 - previously, login was a user name and not an email. The monthly email should have indicated exactly what email was associated with the account.

#3 - temp password ends with a symbol that does not auto select when you double tap it which makes copy and paste from mobile phone more difficult. That should have been tested and the algorithm changed.

#4 - Password length between 8 and 12? Really, are we still in the 80’s? PasswordPhrases are more common now and password length should allow for a lot longer.

#5 - speaking of password length, when typing the new password, it just stops taking characters at 14 and does not allow more. But why 14 when your own rule is 12? Why not screen the password from the first entry and then show why the rule is not met, don’t make people type and re-type a password!

#6 - now I am in the app and can’t make heads or tails of which vehicle has gone through the toll and I am just getting started with the app.

First impressions are just not good, sorry to say!

by Fyrjak

Surprisingly received low funds and replenishment emails. I hardly use my peach pass. Tried to login and found they have a new website and app. Didn’t recognize my account or password. Requested new password. Tried to update with newly created password. Kept getting message “can’t use old passwords” even though using all new passwords. Used temporary password for now. Found multiple transactions posted to my account over past 4 days totaling over $20 with peach pass IDs that don’t match mine! Even local transactions when I was out of state! Not only is this system broken, it is siphoning cash out of my account for other users!! Unacceptable! Fix this now! Zero stars!

by Jfieoahriekwkxieow

Anything to do with the Peach Pass is beyond pathetic. For some reason I can no longer access my account on the app or website. The app just crashes when I try to sign in. The website no longer recognizes my email associated with the account even though I was signed in three days ago while speaking with a customer service rep about adding a new vehicle. Unfortunately we are stuck with crap mediums so we can use the peach lanes. As much as the entire GDOT project cost one would think they would have spent some money on app and web development. Like we say in the industry, “ you can’t spell idiot without DOT”