Thrive app not working? crashes or has problems?

Thrive Status

Last Updated on 2025-02-12 by Katharine Yovin

I have a problem with Thrive

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Summary of Thrive Problems 🔥

- No audio stating which set is coming up next during the workout

📋 3 Reported Issues:

George Dowling 2023-08-16

my right hearing aid has lost connection to Thrive

NRocky 2023-03-25

Both hearing aids connect to my iPhone XR; however, the Right hearing aid connects to Thrive; however, Left hearing aid will not connect: • I have Reset my iPhone XR • Removed and Reloaded Thrive App Multiple times • Local Hearing Office updated All H/Aids firmwear for each hearing aid • New Batteries 4/27/2022 • Right hearing aid connects to Thrive; however, Left hearing aid will not connect. Any suggestions on how to get both hearing aids to pair with the Thrive App?

John C Eitel Jr 2023-01-22

My Thrive software looses connectivity with one of my Starkey hearing aids. It varies re which one. My Bluetooth recognizes both hearing aids. The problem appears the software. I have found that if I clear the data and cache and log back in, it fixes the problem. But it doesn't last long. This should not be happening...nothing can be stores using my fix.

Showing 1-3 of 3 reported issues:

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Common Thrive Problems & Solutions. Troubleshooting Guide

Table of Contents:

Thrive iPhone Issues and Solutions

Thrive iOS app crashes, not working, errors
Thrive iOS app network issues
Thrive on iOS has black/white screen

Thrive Android App Issues and Solutions

Thrive has errors/crashing/not working
Thrive server network connectivity issues
Thrive has black screen

⚠️ Troubleshoot | Fix Now in One Click

Thrive iPhone Issues and Solutions

How to fix Thrive app crashes or not working on Iphone (iOS):

Close and restart the Thrive app on iPhone
Update Thrive app to the Latest Version for iOS
Uninstall and reinstall Thrive iPhone app
Update your iPhone to the latest iOS version

Fix Thrive on iPhone unable to connect to server/internet connection issues::

To resolve Thrive network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Thrive Android App Issues and Solutions

Fix Thrive not working on Android, crashes, errors or is unresponsive:

Force Stop the Thrive App
1. On android, goto Settings » Thrive » click [Force Stop]

Update Thrive to the latest version on PlayStore

Clear Thrive App Cache and Data:
1. On android, goto Settings » Apps » Thrive » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Thrive.

Fix Thrive unable to contact server/ Thrive internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Thrive » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Thrive » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Thrive