Contact Breville Cooking Support

by I Dunno, Some Guy

It’s like the devs were given specific instructions not to include any functionality people might actually want. - Gimmicky “recipes” you’ll probably use once for the novelty and never touch again? Check. - Setting the temperature? Nope. - Setting the time? Of course not. - Preheat? You wish. - Stopping the oven? Yes! - oh wait it just throws as error. - And even if one of their preset options happens to do what you want, you can forget about anything useful like starting the preheat from the couch, or scheduling your toast so it’s ready when you get up, because the oven won’t START unless you press the button on the front of it in such case you might as well not even bother with the app in the first place. Only useful thing I’ve found it does so far is show how much time is left and notify you when it’s done. The stupid thing is it clearly *can * do all those other things but the functionality has been deliberately not provided. Remote start I assume they think I’m just too stupid not to burn my house down. Why you can’t do something basic like set a specific time and temperature instead of hoping the app has the food in its list and trusting its judgement, I have no earthly idea. As it stands it feels like I mostly just lit $100 on fire by upgrading to the “smart” version of the oven. Honestly it just makes me wish the June oven wasn’t perpetually out of stock.

by James J!

I switched from a legacy Joule to the new Breville one. The device’s performance is identical to the old one, and the app is infinitely worse. I just want to be able to turn on my sous vide to the right temperature. Give me my button back. This is a disaster. I dont need a recipe. I know how to cook. I didn’t spend $250 for a recipe app. I just need the time and temp with one big red button right up front that I don’t need to scroll to find. I don’t understand the UX trend toward adding clicks and scrolling and other complicating factors to a formerly well-functioning app, but if I were giving out awards for making things far more complicated than they need to be, Breville would get the goldest of all the medals. This is an absolute unmitigated disaster of an app. Making the UX more complicated is *never* what the customer wants. Ever.

UPDATE: I want to click “Basic chicken breast” and have a button at the very top that will take me to the cooking temp selector. I don’t want to have to scroll through a recipe to find the button inline with the text. Moreover, I don’t want to need to tell professional UX designers how to intuitively design a product, and I especially don’t want to rely on a public review board to do so!

by Mindar101

I am really frustrated with this app. It is so constraining and I don’t even understand yet if I am doing something wrong or the app is just poor. One example is that when I set the Joule to preheat, it just starts cooking as soon as it has reached temp. This is frustrating because I haven’t necessarily added the food and prefer not to stare at the app while trying to prepare my dinner in anticipation of it reaching temp.

I also can’t stop the cooking once it starts, and it doesn’t tell me how long the cook time was supposed to be, so I have to guess at how long I have left to cook.

I truly urge your app development team to do extensive usability testing with everyday users. Take and incorporate their feedback. It will make this tool so much more valuable. As of now I would NOT recommend someone buy a Joule based on the UX of the app.