Contact Shining Mask Support

by Sara3918

I cannot get the DIY page to work. When I cluck on DIY no options come up to upload or take a picture. Its a blank screen. Plus, the pictures they show you here, like screenshots, isn't how the app is laid out. Hard to navigate. Will have to send product back if I cannot get the DIY to work. That was the whole point in buying this. Too bad because it looks like it could have been a cool product. Needs more tweaking for sure. I will continue to work on it for another thirty minutes or so but I've been trying for two hours now. About to package back up and send back!

by PNN_NPP

I recently purchased the mask and started to use this app. The DIY pictures never seem to look anything close to the actual image or expected image. For example I wanted to just put a black mask with white square,circle or triangle like the squid game instead all of the areas that are suppose to be black is lit up.

My major complaint for this apps is that my moving image no longer works, is there anyway to factory reset or reupload these moving images. I wish there was a way for us to upload our own moving images or at least play around with this.

Music and moving text works find if you want to be a walking billboard. I’ll be happy to give this four stars, or increase my rating as soon as there’s
1) reset feature or method to reupload moving images to the mask,
2) upload our own moving image or a paint feature where we can’t paint each of the 2k led

by 111234567093720

I've had this shining mask for over a year now, it won't let me connect to my Apple Music account, it only works for certain songs and and the displays haven't even updated. What's the point on having the mask if I can't use it properly. I want to support your company and your brand but it's difficult to work with. I have tried multiple times to sync it and it's still not working. Please help me soon or I'll sell it to a collector who wants this product. Thanks.